Quinn Forster
Newport Beach
Summary
Seasoned Visual Merchandiser with multi-store retail experience, supporting and executing an elevated brand vision. Strong eye for aesthetics, passionate about details, and visual storytelling.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager/VM Lead
Vuori Clothing
Irvine
12.2023 - Current
- Ensured visual standards were consistently maintained, and communicated our brand identity.
- Trained team members on visual merchandising standards and best company practices.
- Lead all visual product mapping, floor sets, and visual collateral to support our stores' key business priorities.
- Partner closely with DM, GM, and store leadership to elevate the stores' presentation.
- Supported multiple new store openings across the west, supporting as a resource for new store teams during load-in/opening week
Floor/VM Lead
Vuori Clothing
Irvine
09.2022 - Current
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Increased customer loyalty through dependable service, great attitude and in-depth knowledge of products.
- Drove sales by consistently demonstrating exceptional customer skills and motivating team to meet store goals and priorities.
- Developed new team members by creating a personal connection with them and guiding them through company onboarding.
- Maintained knowledge of sales, company, and store updates.
- Working close with the visual merchandising team on product movement, new floor sets, and how to improve sales and push product.
- Performed floor moves, merchandising, display maintenance and to keep our floor well-stocked, organized and up to date.
Assistant Store Manager
Rip Curl
Santa Ana
04.2022 - 09.2022
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw store maintenance, inventory and daily activity management.
- Completed thorough opening, closing and shift change functions to maintain operational standards.
- Hired, trained, and developed new staff and management
- Completed end-of-month paperwork for the stores financial year.
- Checked monthly sales and financial reports such as KPI's, ADS, and UPT.
- Interviewed job applicants to make effective hiring decisions to fill the store with strong team members.
Supervisor
Rip Curl
Santa Ana
10.2021 - 04.2022
- Balanced sales, reconciled cash, and made bank deposits to finish opening and closing duties.
- Improved store productivity by hiring, managing and training new employees
- Ran the stores social media account to boost store's image and increase sales.
- Welcomed customers, offered to help locate items, and suggested merchandise without being intrusive
- Processed merchandise returns and exchanges for customers to refund payments, exchange items, and offer store credit.
- Delegated assignments based on team strengths to optimize floor coverage and to provide excellent customer service.
- Oversaw new inventory shipment receiving, stocking, and pricing by coordinating with vendors and directing employees.
- Managed other locations when staff coverage was low.
Sales Associate
Rip Curl
Santa Ana
06.2021 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming phone calls to provide store, products and service information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Engaged customers in friendly, professional dialogue to determine the needs of the customer.
- Developed trusting relationships with customers by making personal connections.
Visual Merchandiser
Jacks Surfboards
Corona Del Mar
10.2020 - 08.2021
- Placed prices and signage for displays and to promote items.
- Put together displays and tables throughout store to promote new items
- Use of hardware, tools and other metal wall inserts to create new displays
- Styled mannequins with popular or new merchandise for best in-store presentation.
- Worked with brand representatives to discuss new collections, merchandise and layouts.
Education
Associate of Arts - Business/Marketing
San Diego Miramar College
San Diego, CA05.2022
Skills
- Experience in Leadership
- Communication skills
- Standards development
- Merchandising plan development
- Reliable and Trustworthy
- Brand consistency
Timeline
Assistant Store Manager/VM Lead
Vuori Clothing
12.2023 - Current
Floor/VM Lead
Vuori Clothing
09.2022 - Current
Assistant Store Manager
Rip Curl
04.2022 - 09.2022
Supervisor
Rip Curl
10.2021 - 04.2022
Sales Associate
Rip Curl
06.2021 - 08.2021
Visual Merchandiser
Jacks Surfboards
10.2020 - 08.2021
Associate of Arts - Business/Marketing
San Diego Miramar College