QUINN GRINOLS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries from a young age. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Lead Barista
Dunkin'
08.2021 - Current
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Keep staff stress-free whilst working in a high-pressure and fast paced work environment.
Sales Associate
Rally House
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Host/waitress
Andiamo Bistro
05.2023 - 08.2023
- Efficiently welcomed and helped guests to have the most authentic Italian dining experience possible.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Camp Counselor
Camp Bow Wow
04.2022 - 09.2022
- Watched and cared for 20-50 dogs daily in an overnight boarding camp
- Developed great team skills and learned to work in a high stress environment efficiently.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave animals proper attention to promote secure environment in owner's absence.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Monitored animals for behavioral problems and signs of health issues.
Warehouse Employee
Mod Interiors
04.2021 - 08.2021
- Worked in the warehouse on edgebanding, carousing, sanding, and manual material production in bulk.
- Verified timely completion of tally sheets, slot changes, shuttle transfers and warehouse paperwork.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Dakota High School
Macomb, MI05.2024
Skills
- Self-Directed
- Interpersonal Communication
- MS Office
- Google Drive
- Python
- Javascript
- HTML/CSS
- Problem-Solving
- Organizational Skills
- Project Planning
- Task Prioritization
Timeline
Sales Associate
Rally House
08.2023 - Current
Host/waitress
Andiamo Bistro
05.2023 - 08.2023
Camp Counselor
Camp Bow Wow
04.2022 - 09.2022
Lead Barista
Dunkin'
08.2021 - Current
Warehouse Employee
Mod Interiors
04.2021 - 08.2021
High School Diploma -
Dakota High School
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