Quinn Hankins
Crystal Lake,IL
Summary
Results-driven marketing professional with a Doctorate in Business Administration (Marketing) from Montana State University and 7+ years of experience in digital marketing, content creation, and customer engagement. Demonstrated expertise in social media strategy, email campaigns, CRM optimization, and marketing analytics. Skilled in executing cross-functional initiatives, developing brand-aligned content, and leveraging data to improve marketing performance. Adaptable, highly collaborative, and committed to continuous learning in dynamic environments.
Overview
9
9
years of professional experience
Work History
Sales Development Representative
Kendall Ford of Bozeman
11.2022 - 05.2025
- Generated and nurtured leads via multi-channel campaigns (email, phone, social), contributing to a 20%+ increase in qualified showroom traffic.
- Owned and maintained CRM workflows (Salesforce), ensuring accurate customer data and lifecycle tracking.
- Partnered with the marketing team to align outreach messaging with brand voice and inventory goals.
- Supported execution of in-store and community events, boosting brand awareness and engagement.
- Crafted personalized responses across digital platforms, reinforcing customer retention and trust.
- Interpreted KPIs and customer behavior metrics to refine messaging, improve conversion rates, and support data-backed decision-making.
Retail Sales Associate
Sportsman’s Warehouse
01.2022 - 05.2022
- Delivered product recommendations and maintained organized inventory, ensuring optimal customer experience.
- Supported merchandising efforts aligned with promotional calendars.
Golf Instructor / Pro Shop Assistant
Redtail Golf Course
05.2016 - 05.2022
- Conducted individualized golf lessons and facilitated equipment sales through engaging customer interaction.
- Oversaw daily operations including cart maintenance and point-of-sale assistance.
Education
Bachelor of Science in Business Administration - Marketing
Montana State University
Bozeman, MT05.2025
Skills
- Digital Marketing & Campaigns: Social Media Management (LinkedIn, Instagram), Email Marketing (Klaviyo, Mailchimp), SEO/SEM, A/B Testing
- Content Creation: Copywriting, Short-form Video, Brand Messaging, Creative Brief Development
- Tools & Platforms: Google Analytics, SEMrush (Certified), Meta Ads, Canva, Adobe Creative Suite
- CRM & Project Tools: Salesforce, HubSpot, Trello, Asana
- Analytics & Reporting: Marketing KPIs, Funnel Analysis, Customer Behavior Insights
- Soft Skills: Adaptability, Collaboration, Initiative, Communication
Timeline
Sales Development Representative
Kendall Ford of Bozeman
11.2022 - 05.2025
Retail Sales Associate
Sportsman’s Warehouse
01.2022 - 05.2022
Golf Instructor / Pro Shop Assistant
Redtail Golf Course
05.2016 - 05.2022
Bachelor of Science in Business Administration - Marketing
Montana State University
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