Quinn Hatton

Grantsville,Utah

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail/hardware, machine operating, automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

Certification

Work History

Cashier

South Fork Hardware

01 2024 - 04 2024

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Addressed customer needs and made product recommendations to increase sales.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Worked closely with shift manager to solve problems and handle customer concerns.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Heavy Machine Operator

EnviroTech Custom Injection Molders

11 2022 - 06 2023

Operated machining equipment safely with team of operators.
Drove construction equipment to excavate and grade land on road beds.
Evaluated site conditions and worked with contractors to set up truck properly.
Listened to equipment sounds to determine depth of cuts.
Removed debris such as brush and stumps to clear work areas.
Demonstrated expertise in operating a wide range of heavy machinery, including bulldozers, excavators, and loaders.
Upheld strict quality control standards while operating heavy machinery, contributing to consistently high levels of customer satisfaction on completed projects.
Mitigated risk by identifying potential issues before they arose, proactively addressing concerns related to heavy machine operations.
Operated equipment to pump concrete and produce concrete materials.
Located parts and completed repairs and preventive maintenance with minimal oversight.

Tire and Lube Technician

Big O Tires

11 2010 - 11 2012

Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Kept shop areas neat, clean, and free of safety hazards.
Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Checked fluids, tires, brakes, and other systems as part of 7-point inspection.
Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Greeted customers and answered questions about oil changes and other services.
Suggested additional services to customers in order to meet upsell goals.
Adhered strictly to safety protocols as well as local regulations when disposing waste products such as used oil or fluids.
Performed alignments with precision, ensuring optimal vehicle handling and reduced tire wear for clients'' vehicles.
Identified potential issues during routine maintenance checks, proactively preventing costly repairs or breakdowns for clients.
Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
Educated clients on the importance of regular tire rotations, contributing to increased customer loyalty and repeat business.
Increased workshop efficiency with proper organization and inventory management practices.

Education

High school

Skills

Battery replacements
Inspecting vehicles
Customer Relations
Oil changes
Tire rotations
Fluid checks
Shop cleaning
Brake system service
Coaching and mentoring
Product knowledge
Refunds and exchanges
Cash Handling
Guest inquiries
Retail merchandising
Till counting
Payment collection
Cash register operation

Point-of-sale system operation
Customer Relations
Basic math skills
Staff Training
Product restocking
Equipment operation
Materials management
Logistics
Equipment monitoring
Manufacturing
Teamwork and Collaboration
Organization and Time Management
Critical Thinking
Multitasking Abilities
Good Telephone Etiquette
Problem-Solving
Written Communication