Quinn Healy
Bradenton,FL
Summary
Senior Manager with a proven track record in driving operational excellence and achieving significant improvements in team productivity and customer satisfaction. Skilled in financial management, compliance, and cross-functional team leadership, resulting in notable increases in delivery speed and workplace morale. Eager to embrace new challenges and opportunities for growth within an organization.
Overview
7
7
years of professional experience
Work History
Senior Manager
RXO, Inc.
Ellenton, FL
10.2023 - Current
- Ranked top 5 of 55 XDT facilities for LOWES' 2023 fiscal year.
- Analyzed and resolved service level agreement issues, achieving a 20% improvement.
- Delivered weekly business reviews to executives, outlining progress and strategic plans, ensuring alignment on goals and objectives.
- Strategized financial management, maintaining a 61% split, and P&L goals for growth.
- Conducted regular audits of operational procedures, identifying and resolving inefficiencies to maintain high service quality.
- Fostered a collaborative work environment, leading to a 30% increase in team productivity and morale.
Operations Manager
RXO, Inc.
Ellenton, FL
12.2021 - 10.2023
- Oversaw daily operations involving customer representatives, contract carriers, and warehouse teams, ensuring seamless workflows.
- Trained employees to identify quality issues, reducing cargo claims by 17% during offloading.
- Conducted OSHA and safety training sessions as Safety Co-Chair, enhancing workplace safety compliance.
- Pre-screened contract carriers for eligibility, ensuring compliance with DOT and operational standards.
- Enhanced customer satisfaction by streamlining communication between departments and external partners.
Digital Care Manager
Ashley Furniture Industries, Inc
Tampa, FL
10.2020 - 12.2021
- Developed and implemented a Quality Assurance Scorecard for the Digital department, aligning team expectations for Agent-Customer interactions, enhancing service consistency and customer satisfaction - improving overall KPI’s by 25%.
- Analyzed customer satisfaction survey results with direct reports to identify ways to improve customer interaction and lowering customer effort.
- Spearheaded the Engagement and Recognition Committee across four sites for frontline associates and leadership.
Global Supply Chain Training Lead
Wayfair
Remote, Florida
11.2017 - 10.2020
- Conducted virtual training for Driver Teams, Fulfillment Center, and frontline associates, improving skills.
- Designed internal publications, including newsletters and email updates, enhancing communication.
- Tracked training effectiveness and reported quarterly findings, identifying trends and opportunities.
- Facilitated New Hire Orientation and Job Function Training, ensuring comprehensive onboarding.
- Communicate process changes across the network, fostering a collaborative environment.
Education
MBA - Human Resources Management
Louisiana State University
Baton Rouge, LA01-2027
Bachelor of Arts - Strategic Communication
Bridgewater State University
Bridgewater, MA01-2016
Skills
- Data Analytics
- Cross-Functional Collaboration
- Corporate Communications
- Reporting management
- Influencing and negotiating
- Cross-functional team leadership
- Transportation Management
- Talent Development
- Operations Management
- 3PL Management
- Project Management
- WMS/Blue Yonder
References
References available upon request.
Timeline
Senior Manager
RXO, Inc.
10.2023 - Current
Operations Manager
RXO, Inc.
12.2021 - 10.2023
Digital Care Manager
Ashley Furniture Industries, Inc
10.2020 - 12.2021
Global Supply Chain Training Lead
Wayfair
11.2017 - 10.2020
MBA - Human Resources Management
Louisiana State University
Bachelor of Arts - Strategic Communication
Bridgewater State University
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