Quinn Hickman
Mauldin,SC
Summary
Dedicated and customer-oriented professional with 10+ years of experience in account management, sales, customer support, and retention. Demonstrated expertise in building strong customer relationships, resolving complex inquiries, and driving sales growth by delivering personalized solutions. Proven ability to manage customer accounts, improve satisfaction, and reduce churn through proactive service and effective communication. Skilled in identifying customer needs, recommending products, and ensuring a seamless experience throughout the customer journey. Committed to fostering a positive, results-driven environment and contributing to team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Service Representative
Life MD
12.2023 - 05.2024
- Adhered to company policies and scripts to consistently achieve quality support calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date information in electronic medical records software.
- Maintained compliance with guidelines relating to HIPAA.
- Reviewed billing problems, researched issues, and resolved concerns.
- Processed customer invoices, credit memos and payments within established timelines.
Call Center Team Lead
Life MD
05.2024 - 06.2024
- Responded to team support questions quickly to maintain call center efficiency.
- Oversaw team of 10 agents focused on customer support calls.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Investigated and resolved customer inquiries and complaints quickly.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
Loyalty Support Specialist
Life MD
06.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Enterprise Sales Executive & Account Manager
Computer Specialists, Inc.
02.2014 - 09.2023
- Successfully drove revenue growth and exceeded sales quotas consistently for
almost a decade. - Developed and maintained strong relationships with key clients, resulting in
increased business and customer satisfaction. - Closed large deals and won new business across various industries, including
construction, finance, and logistics. - Demonstrated strong communication and negotiation skills, building trust with
clients and internal teams to achieve successful outcomes. - Consistently demonstrated a results-driven mindset and a commitment to
achieving business objectives through effective sales strategies. - Managed key accounts, providing personalized solutions to meet customer
needs and maintain long-term partnerships.
Kiosk Sales Representative
Phone City Customs
09.2013 - 02.2014
- Assisted customers in selecting and designing custom phone cases in a high-traffic mall
- Demonstrated knowledge of product offerings, including different phone case materials, customization options, and pricing
- Provided exceptional customer service, answering questions and resolving issues related to phone cases and customization
- Utilized sales techniques to upsell and cross-sell additional products and accessories
- Conducted regular reviews of sales metrics and implemented strategies to increase sales and improve customer satisfaction
- Maintained a clean and organized kiosk space, ensuring a positive shopping experience for customers.
Kiosk Sales Representative
Orange County eCig
02.2013 - 02.2014
- Provided exceptional customer service, answering questions and resolving issues related to electronic cigarettes and vaping products
- Utilized sales techniques to upsell and cross-sell additional products and accessories, such as eliquid and vape pens
- Educated customers on the safe use and maintenance of e-cigarettes, ensuring compliance with relevant laws and regulations
- Maintained a clean and organized kiosk space, ensuring a positive shopping experience for customers.
Loan Processor
Alliance Direct Lending
09.2012 - 01.2013
- Processed loan applications from customers, verifying information and ensuring compliance with lending policies and procedures
- Coordinated with underwriters to evaluate creditworthiness and determine loan approvals
- Communicated with customers and dealerships to obtain necessary documentation and information for loan processing
- Conducted loan closings with customers and ensured accuracy of all documentation
- Provided excellent customer service, answering questions and resolving issues related to loan processing
- Worked with management to develop and implement strategies to increase loan volume and improve loan processing efficiency.
Office Manager & Administrator
All Quality Collision & Restoration
02.2010 - 08.2012
- Managed all aspects of the front office, including reception, customer service, and administrative support
- Managed inventory of auto parts and supplies, ensuring adequate stock levels and timely reordering
- Maintained accurate records and documentation for all repairs and transactions
- Provided excellent customer service, resolving customer complaints and ensuring a positive customer experience.
Education
General Studies -
Saddleback College
12.2011
High School Diploma - undefined
El Toro
12.2008
Skills
- Conflict Resolution
- Sales expertise
- Upselling strategies
- Multitasking Abilities
- Problem-solving abilities
- Telephone Etiquette
- Customer Retention
Certification
- VMware Sales Professional (VSP), Yearly Accreditation since 2016
- HPE Sales Certified, Bi-Yearly Accreditation since 2016
- SonicWall Sales Certified, Bi-Yearly Accreditation since 2016
- RedHat Sales Certified, Yearly Accreditation since 2016
References
John Doran, President
Computer Specialists, Inc.
714-991-7770, jdoran@csiteks.com
Ed Ginty, Business Transition Consultant
714-742-4409, edginty66@gmail.com
Brett Gonzales, Director
Landrover Jaguar Cerritos
657-933-0675, Bgonzales6207@gmail.com
Robert Preece, Dispatch Manager
Computer Specialists, Inc
714-991-7770, rpreece@csiteks.com
Timeline
Loyalty Support Specialist
Life MD
06.2024 - Current
Call Center Team Lead
Life MD
05.2024 - 06.2024
Medical Service Representative
Life MD
12.2023 - 05.2024
Enterprise Sales Executive & Account Manager
Computer Specialists, Inc.
02.2014 - 09.2023
Kiosk Sales Representative
Phone City Customs
09.2013 - 02.2014
Kiosk Sales Representative
Orange County eCig
02.2013 - 02.2014
Loan Processor
Alliance Direct Lending
09.2012 - 01.2013
Office Manager & Administrator
All Quality Collision & Restoration
02.2010 - 08.2012
High School Diploma - undefined
El Toro
General Studies -
Saddleback College
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