Quinn Honeycutt-Hercules
Manassas,VA
Summary
Over 3 years of professional experience in enterprise-level IT support. Expertise in Windows 10 environment and standard MS Office software systems, including MS Project. Proficient in workstation administration, management, and various IT and Help Desk technologies. Skilled in using ticketing systems such as Remedy and Heat, VPNs, remote and VMware tools. Extensive experience with Office 2013, Exchange, Active Directory, Windows 7 and 10, and laptop technologies. Strong communication skills with a proven ability to establish rapport with clients. Certified IAT Level II (GSEC, CCNA Security, or Security+CE). Committed to obtaining ITILv3 or Microsoft certification within 6 months. SECRET Clearance with the ability to obtain higher clearance and maintain.
Overview
1
1
Certification
Work History
IT Operations Specialist II
Fluor mission solutions
Reston
07.2021
- Worked alongside the Senior Project Information Specialist in managing information technology
- Supported the onboarding of new hires in collaboration with the Project Automation department manager and Lead Project Information Manager (PIM)
- Managed information and data, acting as System Administrator (SA) with a focus on information system security and classified information systems security
- Ensured compliance with Defense Counterintelligence and Security Agency (DCSA) standards and the Risk Management Framework (RMF)
- Developed and maintained System Security Plans (SSP) and utilized Security Content Automation Protocol (SCAP), Tenable Nessus, and STIG Viewer for security assessments
- Addressed compliance and routine break-fix duties, including project management and cross-discipline automation coordination
- Managed software or technology-licensing, system accreditation, and ensured adherence to federal policies and directives
- Conducted audits and verifications of security controls
- Interacted daily with clients and high-level government employees, representing company interests in all engagements
- Addressed and resolved hardware, software, and connection issues for desktop/laptop users, particularly with Microsoft, Adobe, and Roxio software
- Provided customer education, training, and direct assistance to resolve problems
- Ensured backup, recovery, and data restoration from workstations during upgrades or system issues
- Offered phone and in-person support for various systems, including email, LAN/WAN, user account administration, Active Directory, standard desktop images, applications, and COTS/GOTS applications
- Documented incidents and work orders with detailed break-fix steps and resolutions in the ticket tracking system
- Served as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, and printer issues
- Proficient in using Windows operating systems (Windows 10), MS Office365 suite, internet browsers, SCCM, Adobe Acrobat Professional, Pulse Secure/Ivanti Secure Access Client, scanning software, and antivirus software
- Provided network support including remote desktop and CITRIX support, online meeting/conference support, website and SharePoint site administration and maintenance, and resolution of network outage issues.
Education
Associate of Science -
Northern Virginia Community College
Annandale, VASkills
- Technical Troubleshooting
- Hardware Repair
- Software Installation
- User Support
- System Administration
- Customer Relations
- Training Abilities
- Problem Resolution
- Technical Support
- Relationship Building
- Remote Support
- Information Protection
Certification
- Security+CE
Timeline
IT Operations Specialist II
Fluor mission solutions
07.2021
Associate of Science -
Northern Virginia Community College
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