Quinn Janiak

• Handled 100+ inbound customer calls per shift for multiple hospitals, doctor’s offices, and companies ensuring quality service.

• Collaborated with supervisors to resolve customer inquiries within 2-3 minutes promoting a culture of efficiency and responsiveness.

• Maintained a positive attitude and professionalism to create a supportive and welcoming environment for customers.

• Awarded platinum scores for call times and overall call satisfactory.

• Consistently awarded platinum scores or call times and customer satisfaction.

•Promoted from intermediate to advanced medical calls within 2 months due to demonstrated growth.

• Led recruitment efforts, hiring 100+ full-time and part-time employees, focusing on diversity.
• Administered background checks, interviews, and drug testing to ensure compliance with company standards.
• Organized multiple open interview workshops to build and grow the team.
• Managed employee schedules using Sling scheduling app, ensuring fairness for the employees.
• Evaluated employee performance and advocated for wage increases, creating equitable and supportive work culture.
• Cultivated professional relationships with staff, addressing work-related and personal concerns to maintain a healthy environment.
• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Processed employee claims involving performance issues and harassment.

• Collected and analyzed customer feedback, suggesting process changes to enhance accessibility and satisfaction.
• Addressed customer service inquiries with accuracy and care, providing appropriate responses regarding energy bills and accounts.
• Delivered consistent and empathetic service, ensuring a welcoming experience for all customers.
• Answered up to 100 incoming calls in busy, fast-paced global call center.

• Efficiently processed transactions, returns, and exchanges, maintaining excellent customer relations.
• Managed store inventory and assisted customers with product inquiries, emphasizing relationship-building and engagement.
• Created and sustained 20+ customer relationships through personalized service and social media engagement.

• Managed customer transactions using Retail Star POS, generated reports, and delivered operational performance metrics to upper management.
• Developed social media content that increased store sales by 15% in six months, demonstrating expertise in outreach and community building.
• Trained new hires and facilitated private shopping events, promoting an inclusive and personalized shopping experience.

• Greeted customers, managed inquiries, and supervised the care of pets, ensuring their health and well-being.
• Maintained clean, safe facilities and provided on-the-job training to junior staff.

• Delivered excellent customer service, processing payments and assisting customers with complaints and inquiries.
• Managed daily cash handling and ensured accurate reporting during shifts.
• Consistently upheld Chick-fil-A’s reputation for hospitality and care.

• Organized and maintained important church documents and member information, ensuring confidentiality and accuracy.
• Handled phone calls, scheduled appointments, and managed correspondence, ensuring smooth office operations.
• Facilitated new member onboarding and handled financial transactions for the church.