QUINN KEITH
Decatur,GA
Summary
A quick learner with 4+ years of experience working in a team-player environments and cooperating with others to achieve a higher objective. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Assistant
American Honda Finance Corporation - Ken Betts
Alpharetta, GA
- Unboxing Dell Latitude 5450 laptops and recording laptop service tag number.
- Performing computer refresh (replacing old Dell laptops with new Dell laptops).
- Wiping old Dell laptops to be returned to Dell leasing company.
- BIOS and UEFI configuration.
Guest Advocate
Target
Atlanta, GA
10.2024 - Current
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Moves with a sense of urgency past the desired performance for delivering orders to guests.
Grocery Replenishment Specialist
Publix
Decatur, GA
06.2022 - 07.2024
- Grocery Replenishment Specialist with 2+ years of experience.
- Helping customers by walking them and showing them where a product is located and informing them of the next steps they can take if the product is unavailable.
- Operated stockroom equipment such as scissor lifts and balers.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Experienced in a fast-paced work setting.
- Being versatile in working different departments and shifts.
- Ability to lift heavy products 40 pounds and up.
- Being cooperative and a team player.
Education
Associate of Applied Science - Computer Support Specialist
Georgia Piedmont Technical College
Clarkston, GA06-2026
Skills
- Team player
- Exceptional communication
- Computer skills
- Product labeling
- Flexible schedule
- Problem Solver
- BIOS configuration
- Complaint handling
- Hardware support
- Problem solver
Certification
- CompTIA A+ (Core 1: 220-1201) – In Progress (Expected Completion: [April 2026])
- CompTIA A+ (Core 2: 220-1202) - Scheduled to begin (Scheduled to begin [April 2026])
Timeline
Guest Advocate
Target
10.2024 - Current
Grocery Replenishment Specialist
Publix
06.2022 - 07.2024
Assistant
American Honda Finance Corporation - Ken Betts
Associate of Applied Science - Computer Support Specialist
Georgia Piedmont Technical College