Quinn Larkin
Hopedale,MA
Summary
Proactive Hostess and Counter Attendant with extensive experience in customer service and food handling. Skilled in managing customer inquiries, supporting servers, and maintaining a welcoming dining environment. Adept at handling peak times with professionalism and accuracy, ensuring high levels of guest satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess
Host Stove Saloon
05.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Counter Attendent
Sundae School Ice Cream Parlour
05.2020 - 08.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
Bachelor of Arts - Education
University of Massachusetts Amherst
Amherst, MA05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Guest complaint resolution
- Safe Food Handling
- Food Running
Timeline
Hostess
Host Stove Saloon
05.2024 - 08.2024
Counter Attendent
Sundae School Ice Cream Parlour
05.2020 - 08.2023
Bachelor of Arts - Education
University of Massachusetts Amherst
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