Quinn Larkin
Hopedale,MA
Summary
Proactive Hostess and Counter Attendant with extensive experience in customer service and food handling. Skilled in managing customer inquiries, supporting servers, and maintaining a welcoming dining environment. Adept at handling peak times with professionalism and accuracy, ensuring high levels of guest satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess
Host Stove Saloon
2024.05 - 2024.08
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Backed up servers by checking on tables and retrieving items for guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Counter Attendent
Sundae School Ice Cream Parlour
2020.05 - 2023.08
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Processed sales transactions for cash, debit, and credit purchases.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
Education
Bachelor of Arts - Education
University of Massachusetts Amherst
Amherst, MA05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Guest complaint resolution
- Safe Food Handling
- Food Running
Timeline
Hostess
Host Stove Saloon
2024.05 - 2024.08
Counter Attendent
Sundae School Ice Cream Parlour
2020.05 - 2023.08
Bachelor of Arts - Education
University of Massachusetts Amherst
Similar Profiles
Ryan S. PowellRyan S. Powell
Head of Dealer Sales at Solo StoveHead of Dealer Sales at Solo Stove
Kate OramKate Oram
Sales Associate at Spa Doctor Spa & Stove CenterSales Associate at Spa Doctor Spa & Stove Center
Gretchen MockGretchen Mock
Customer Service Manager at Solo StoveCustomer Service Manager at Solo Stove