Quinn Lawrence
Seattle,WA
Summary
Hardworking employee enthusiastic about learning marketing strategies inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Expert Services Specialist
Oracle
12.2019 - Current
- Lead and manage 3+ email marketing teams at any given time, collaborating closely with stakeholders to ensure alignment of client strategies with business objectives
- Streamline email production processes, act as subject matter expert, successfully resolve project roadblocks, advocate for innovation, and foster collaborative and results-driven culture within teams
- Oversee development and execution of marketing solutions for diverse client accounts
- Drive continuous improvement and adaptation to industry trends.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Trained new team members, sharing best practices and ensuring consistent service standards across departments.
- Lead teams to 99% error free rate across account book of business
Campaign Specialist
Lister Digital
04.2018 - 12.2019
- Lead email marketing specialist in development and execution of B2B email campaigns for multiple client accounts
- Assisted in training and mentoring team members on email marketing best practices and platform usage
- Designed and implemented email automation workflows, improving campaign efficiency and effectiveness
- Conducted thorough testing and analysis of email campaigns, optimizing performance and maximizing ROI
- Collaborated with cross-functional teams to integrate email marketing efforts with broader marketing initiatives.
Associate Campaign Specialist
Oracle
10.2016 - 04.2018
- Integral part of Campaign Services team, building, testing, and launching email campaigns using Responsys Interact platform, creating test plans, QA, campaign launch, and post-deployment analysis.
- Managing customer expectations, ensuring client satisfaction, contributing to development of Campaign Services processes and documentation, and providing regular account updates
- Maintain Oracle's high level of quality of standard and level of customer service during every customer interaction
- Build, test and launch simple to highly advanced email campaigns and interactive programs using Responsys Interact platform on-time, on-budget and without errors
- Creation of test plans, QA, campaign launch, and post-deployment analysis.
- Achieved 99% error free rate across campaign work
Education
Bachelor of Science (B.S.), Information Technology -
Central Washington University
Ellensburg, WA01.2013
Skills
- SQL
- Data Entry
- Testing
- Oracle Responsys
- Team Collaboration
- Documentation
- Quality Assurance
- Workflow Management
Certification
Certified Oracle Responsys Implementation Specialist
Certified Oracle AI Foundations
Timeline
Senior Expert Services Specialist
Oracle
12.2019 - Current
Campaign Specialist
Lister Digital
04.2018 - 12.2019
Associate Campaign Specialist
Oracle
10.2016 - 04.2018
Bachelor of Science (B.S.), Information Technology -
Central Washington University
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