Quinn Legoas
Rochester Hills,MI
Summary
Seasoned self starter with a proven track record at Rochester Salon Suites and Q Salon & Spa, excelling in administration, management and client engagement optimization. Leveraged marketing tactics and strategic planning to significantly enhance customer satisfaction and brand identity. Skilled in team leadership and growth strategy implementation, demonstrating exceptional verbal communication and business management. Passionate about workforce goal setting, growth and success.
Overview
11
11
years of professional experience
Work History
Owner
Rochester Salon Suites
Rochester Hills, MI
04.2020 - Current
- Reviewed legal documents related to business operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Hosted special events to boost brand awareness and increase community engagement.
- Identified new opportunities for growth, expansion, and diversification.
- Implemented campaigns and promotions
- Provided direction and guidance to suite owners.
- Developed strategic plans to increase profitability and efficiency.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed policies and procedures for the organization.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Set pricing structures according to market analytics and emerging trends.
- Created and implemented suite owner onboarding and training programs to promote retention and team collaboration.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to challenges of suite owners.
Owner
Q Salon & Spa
Rochester Hills, MI
04.2014 - 04.2020
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback and coaching
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Provided leadership during times of organizational change or crisis situations.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Bachelor of Science - Community Development & Public Administration
Central Michigan University
Mount Pleasant, MI03-2025
Bachelor of Science - Biology and Veterinary Medicine
Central Michigan University
Mount Pleasant, MI05-2004
Skills
- Social media control
- Marketing tactics
- Budget administration
- Business launch
- Client engagement optimization
- Sales management
- Sales strategy development
- Customer relations
- Brand strategy planning
- Operations management
- Hiring and staffing
- Human resources
- Staff management
- Strategic planning
- Program creation and implementation
- Verbal and written communication
- Business administration
- Business management
- Marketing
- Growth strategy implementation
Affiliations
- Oakland County Animal Control Foster Parent
- MARL Foster Parent
- Active in Rochester Regional Chamber of Commerce
Accomplishments
- Berkshire County Scholar
- Douglas J Aveda Natural Talent Scholarship Recipient
References
References available upon request.
Timeline
Owner
Rochester Salon Suites
04.2020 - Current
Owner
Q Salon & Spa
04.2014 - 04.2020
Bachelor of Science - Community Development & Public Administration
Central Michigan University
Bachelor of Science - Biology and Veterinary Medicine
Central Michigan University
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