Quinn Mihalski
Oak Creek,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Automotive Service Manager
Heiser Automotive Group
07.2005 - 10.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Some College (No Degree) - Business
University of Wisconsin-Milwaukee
Milwaukee, WISkills
- Reading Comprehension
- Safety Policies and Procedures
- Employee Relationships
- Employee Retention
- Dealership Management
- Automotive Knowledge
- Operational Procedures
- Complex Problem-Solving
- Hiring and Training
- Service Department Operations
- Customer Satisfaction
- Service Records
- Local and State Regulations
- Quality Standards
- Compliance Requirements
- Client Rapport-Building
- Analytical and Critical Thinking
- Positive Reinforcement
- Employee Performance Evaluations
- Resolve Grievances
- Operational Efficiency
- Corrective Maintenance
- Develop Policies
- Hazard Monitoring and Management
- Loss Prevention Strategies
- Detailed Meeting Minutes
- Computerized Maintenance Management
- Client Correspondence
- Collaborative Environments
- Confidential Records Management
- Daily Progress Reports
- Spreadsheet Tracking
- Accurate and Precise
- Key Performance Indicator Tracking
- Coordinate Work
- Team-Building Exercises
- Improve Employee Performance
- Communications Strategies
- Professional Communication
- Inspect Completed Work
- Administrative Support
- Product and Service Sales
- Assignment Delegation
- Project Specifications
- Correspondence Writing
- Adaptability and Flexibility
- Consultative Sales Approach
- Process Improvement Initiatives
- Conflict Resolution Tactics
- Community Organization
- Billing and Accounting Support
- Manufacturer Specifications
- Scheduling
Timeline
Automotive Service Manager
Heiser Automotive Group
07.2005 - 10.2023
Some College (No Degree) - Business
University of Wisconsin-Milwaukee
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