Quinn O'Connor
Duvall,WA
Summary
Seasoned professional with extensive experience in customer support management, known for driving impactful solutions and fostering team cohesion. Possesses strong focus on achieving measurable results and maintaining high standards. Recognized for adaptability and reliability in dynamic environments, with key skills in conflict resolution and leadership.
Overview
8
8
years of professional experience
Work History
Customer Support Associate
SpaceX
08.2023 - Current
- Played a role in mentoring new team members, implementing optimal strategies, and cultivating an environment centered on exceptional customer service.
- Demonstrated ability to handle a variety of responsibilities concurrently, remaining composed under pressure in fast-paced environments.
- Collaborated effectively with cross-functional teams to address complex customer issues and achieve positive outcomes.
- Identified areas for process improvement within the support department, enhancing overall customer experience.
- Delivered customer satisfaction by promptly addressing and resolving inquiries and concerns.
Skilled Laborer
LZL Construction
12.2019 - 08.2023
- Collaborated closely with subcontractors to ensure seamless coordination of tasks across various trades involved in high-end design/build for Commercial and Residential properties.
- Mentored junior team members in proper techniques, fostering professional development and skill enhancement among staff ranging in group size of 1 to 5 people.
- Strengthened teamwork among crew members through clear communication, active listening, and constructive feedback.
Teacher's Assistant
Teri.inc
11.2016 - 12.2017
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported special needs student learning objectives through personalized and small group assistance. (1-10 Students)
- Worked with lead teacher to monitor class schedule and take attendance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Education
2013-2015 - Biology
Brigham Young University
Provo, UTHigh School Diploma -
Curtis High School
University Place, WA06.2010
Skills
- Verbal and written communication
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Schedule Management
- Multilingual (English/Portuguese)
- Solution Oriented
- Time Management
- Proficiency in MS Office
- Product and service knowledge
Additional Information
Eagle Scout
Languages
Portuguese
Full Professional
Timeline
Customer Support Associate
SpaceX
08.2023 - Current
Skilled Laborer
LZL Construction
12.2019 - 08.2023
Teacher's Assistant
Teri.inc
11.2016 - 12.2017
2013-2015 - Biology
Brigham Young University
High School Diploma -
Curtis High School
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