QUINN REAVES
Glen Burnie,MD
Summary
Knowledgeable IT manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Reliable bringing 10 years of experience in system and network administration. Meticulous attention to detail with deep technical knowledge. Detail-oriented Strong communication and interpersonal skills to explain technical concepts to non-technical audiences.
Overview
11
11
years of professional experience
3
3
Certification
Work History
IT Manager
Creative Minds International Public Charter School
Washington, DC
01.2022 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Updated customers and senior leaders on progress and roadblocks.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Partnered with project team members to identify and quickly address problems.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Performed regular audits and tests of infrastructure and applications.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
- Maintain budget of $200,000
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Assisted in development of long-term strategies to grow department and resources.
- Oversaw IT department operations and training.
- Wrote policy, procedure and manuals governing internal IT use.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
System Administrator/IT Manager
Vectorworks Inc.
Columbia, MD
01.2019 - 12.2021
- Responsible for mandatory system upgrades, security patches and overall maintenance of systems to ensure 100% security compliance and posture
- Collaborate with management semi-annually to evaluate customer requirements and system performance
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs)
- Performs day-to-day maintenance and installation of server, network equipment, virtual machines, messaging, backups and storage
- Trained new employees on software and company procedures
- Created online documentation to help employees resolve day to day issues . Created user training site that slashed trouble tickets by 20%
- Setup and configured Microsoft Exchange Server mail system
- Investigate, document, resolve system failure/downtime, and provide after action report to senior management for any hardware, software, and networking issues
- Collaborated with software engineering personnel to introduce customized vector works software into workflows.
- Introduced new infrastructure and management tools to create and manage virtual server computing environment.
- Oversaw IT activities to maintain operations by maintaining laptops for 300/400 users along with 3 remote sites.
- Wrote policy, procedure and manuals governing internal IT use.
- Interviewed, hired, trained and mentored new staff by coaching daily, leading performance reviews and offering constructive feedback.
- Led and managed staff of 3 team members engaged in administering complex IT infrastructure.
- Oversaw purchases of new equipment and software. Maintain monthly budget of $45,000 Getting quotes from vendors
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software
- Created cisco any connect VPN infrastructure for 300workers, allowing for secure remote connections.
- Installs and upgrades computer components and software, manages virtual servers, and integrates automation processes.
- Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Senior IT Support Engineer/System Administrator
Horseshoe Casino
Baltimore, MD
01.2016 - 01.2019
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided support to 2500 users in 24/7 uptime environment.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained 2016 windows servers and systems to keep networks fully operational during peak periods.
- Gmail to outlook 2016 migration printer and laptop Migration. Remedy to servicenow integration
- Provided network support services for Cisco devices such as hubs, bridges, routers 2960 Series 48 Port POE Switch Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Achieved 100% customer satisfaction rate while administering hardware systems.
- Recommended options for disaster recovery, remote access, network appliances, servers and directory services security.
- System Admin promotions in 2017
IT Technician/Field Engineer
PC Connection
Baltimore, MD
01.2012 - 01.2016
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Onboarded new users to internal systems by providing network credentialing, desktop and laptop usage and BYOD programs.
- Answered and triaged requests for assistance in order to provide top-notch support. Managed over 50 tickets weekly
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Education
Bachelor of Science - Information Science
University of Maryland - University College
Hyattsville, MD06.2024
High School Diploma -
Northeast High School
Pasadena, MD05.2005
Skills
Program installations
- System upgrades
- Project Management
- Process Improvement and Quality Control Methodologies
- Effective Oral & Written Communication
- Attention to Detail
- Multitasker; Willing to take on New and Challenging Tasks
- Team Building
- Server 2008 R2, Server 2012, Server 2016, Server 2019 Active Directory and Group Policy; Microsoft Office and Office 365
- Budgeting Purchasing Decision-Making
- Google Workspace
- Planning and Coordination
TECHNICAL COMPETENCIES
Programming Languages: Microsoft Power BI, JavaScript,MySQL, PowerShell
Operating Systems: UNIX Operating System, Microsoft Windows Operating System, iOS
Software Tools: Solarwinds Orion , Knowbe4, Bitdefender GravityZone, AWS, Azure AD, Cisco email and web manager, VMare/vSphere
Certification
- CompTIA Security+ Certified
- CompTIA Project+ (enrolled 2022)
- AWS Cloud Practitioner
Accomplishments
- Assisted in the preparation of technical manuals, reports and procedures when company was sent home for Covid19
- Successfully briefed management, team, & internship peers on the summary of project findings, tools utilized, and lessons learned during summer internship experience
- Phone System merging avaya to 8x8 (softphone)
- Freshdesk to Zendesk migration
- Remedy to Servicenow migration
- Airtable to Asset Panda migration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Manager
Creative Minds International Public Charter School
01.2022 - Current
System Administrator/IT Manager
Vectorworks Inc.
01.2019 - 12.2021
Senior IT Support Engineer/System Administrator
Horseshoe Casino
01.2016 - 01.2019
IT Technician/Field Engineer
PC Connection
01.2012 - 01.2016
Bachelor of Science - Information Science
University of Maryland - University College
High School Diploma -
Northeast High School
- CompTIA Security+ Certified
- CompTIA Project+ (enrolled 2022)
- AWS Cloud Practitioner
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