Quinn Roselle
Oklahoma City
Summary
Dynamic and customer-focused professional with experience at La Baguette Bistro, excelling in upselling strategies and complaint resolution. Proven ability to enhance customer satisfaction through effective communication and teamwork, while maintaining high cleanliness standards and food safety compliance. Committed to fostering positive experiences and driving brand awareness. Continued loyalty and initiative, shown through the multiple positions worked, including Bakery Counter Help, Bakery Supervisor, Deli Counter Help, Deli/Wine Shop Supervisor, and Wine Consultant. Energetic and adaptable individual with collaborative mindset and strong sense of urgency. Committed to ensuring optimal team performance and vehicle readiness under tight deadlines. Trustworthy Certified Shift Manager with talents in quality assurance, operational improvements, and money management. Specialties include operating cash registers, translating duties to crew and maintaining a clean and organized work space. Adaptable and service focused with strong leadership skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Counter Helper
La Baguette Bistro
06.2022 - Current
- Participated in promotional events designed to attract new customers and increase brand awareness.
- Provided product recommendations based on customer preferences, boosting overall satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
- Addressed customer concerns promptly and professionally, resulting in improved customer relationships.
- Offered customized suggestions for up-selling opportunities based on customers'' tastes, preferences, or dietary needs, leading to higher average transaction values.
- Handled high volume of incoming and outgoing telephone calls to meet daily business demand.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Proactively resolved minor complaints from patrons before they escalated into larger issues, preserving positive dining experiences.
- Assisted in creating employee schedules that maximized staff availability during peak hours, resulting in reduced wait times and improved customer satisfaction.
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Trained new employees on company policies and procedures, fostering a high level of professionalism among staff members.
Barista
Dunkin' Donuts
02.2022 - 05.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Putnam City North High School
Oklahoma City, OK05.2022
Skills
- Workplace safety
- Cleanliness standards
- Cash handling expertise
- Food safety compliance
- Upselling strategies
- Problem-solving skills
- Time management
- Store cleaning
- Hospitality services
- Customer engagement
- Administrative skills
- Complaint handling
- Stock replenishment
- POS system operation
- Store maintenance
- Promotional support
- Transaction accuracy
- Positive attitude
- Teamwork and collaboration
- Customer service
- Cleaning and organization
- Multitasking Abilities
- Reliability
- Customer satisfaction
- Decision-making
- Packaging and labeling
- Customer relations
- Stock rotation
- Wine education experience
- Wine storage techniques
- Supplier relationship building
- Wine tasting events
- Wine pairing recommendations
- Adaptability and flexibility
- Table assignment coordination
- Reservation coordination
- Staff training and development
- Task delegation
- Documentation and reporting
- Shift scheduling
- Work prioritization
- Attention to detail
Certification
Alcohol Beverage Employee License
Timeline
Counter Helper
La Baguette Bistro
06.2022 - Current
Barista
Dunkin' Donuts
02.2022 - 05.2022
Putnam City North High School
Similar Profiles
Keturah WhiteKeturah White
Shift Leader at Baguette BistroShift Leader at Baguette Bistro
Ronald LucienRonald Lucien
Driver at La Baguette ShopDriver at La Baguette Shop
Madelynn RigneyMadelynn Rigney
Pastry Chef at La Baguette French BakeryPastry Chef at La Baguette French Bakery
Diana M BettencourtDiana M Bettencourt
Inbound Stower at AmazonInbound Stower at Amazon
Augustina GaineyAugustina Gainey
Customer Service Representative at First Security Bank & TrustCustomer Service Representative at First Security Bank & Trust