Hi, I’m
Cassidy (Quinn) McClain
Auburn,WA
Summary
Over 7 years of experience in Veterinary Medicine and Pet Care Coordination, including Grooming, Specialty Nutrition, Professional Training, and Surgical Coordination. My passion for animal care has grown exponentially throughout my life, leading me to finding rewarding experiences in Veterinary Medicine and Pet Nutrition.
My love of helping and healing leads me to continue expanding my knowledge and experience with humans and pets alike.
Overview
6
years of professional experience
Work History
Reber Ranch Veterinary Hospital
Surgical Coordinator/Receptionist
09.2022 - Current
Job overview
- Exercised empathy, understanding, and clear and calm communication between our team and clients. Knowledge to triage emergencies and schedule clients properly and in a timely manner for surgical procedures, primary care, and end of life. Maintained an organized office with the ability to work under pressure with frequent interruptions and shifting priorities without the need of supervision.
- This position has given me the skills to navigate Corner Stone, further my skills in Outlook and Excel, and continue my education in veterinary medicine.
- Provided new employee training.
Highline Veterinary Hospital
Surgical Coordinator/Receptionist
06.2021 - 03.2022
Job overview
- Maintained an upbeat and positive demeanor from the start to the end of my days while providing assistance to our treatment team, clients, and patients in a timely manner.
- Arrived at work earlier than my coworkers and leads on most days to open the hospital, providing a smoother day for the whole team.
- Assessed patient and client needs, scheduled patient appointments in respective doctors' calendars, followed up with reminder calls, and provided compassionate care.
Citydog! Club
Receptionist/Cashier
01.2020 - 08.2021
Job overview
- Arrived to work early to set up for my days and get caught up on the current events before beginning my shift to ensure a smooth shift.
- Continued employment through the COVID 19 Pandemic, making sure to sanitize and maintain social distancing guidelines with coworkers and clients. Often picking up extra shifts to assist when needed and worked closing shifts alone most work nights. While closing alone I was to maintain Front of House, as well as Back of House, cleaning duties, and all pet care needs.
- Proficient with Gingr, a grooming, training, and kennel software.
Amazon Books
Seasonal Sales Associate
11.2019 - 01.2020
Job overview
- Helped to maintain a safe and organized store during busy times of the day to create a comfortable environment for customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated customers on products they expressed an interest in, as well as upselling newer items, enhancing the stores' revenue and and productivity targets.
- Awarded "Outstanding Sales Achievement" for preforming above average sales and going above the store goal on Amazon Echo products during the holiday.
Petapoluza Pet Supply and Grooming
Groomer's Assistant / Bather / Retail Associate
12.2018 - 11.2019
Job overview
- Groomed and washed dogs, including brushing and trimming coats, cutting nails and keeping ears clean while ensuring their comfort and happiness through their spa day with me.
- Communicated efficiently with pet parents, customers, and coworkers to create a healthy and understanding environment.
- Answering phones and emails to answer all questions, schedule appointments, communicate information, and provide help to the best of my ability and knowledge, asking for assistance when I did not know the answer.
- Maintained a full schedule and executed all appointments in a timely and thorough manner with little to no oversight from management.
- Cash handled when receptionist / cashiers at front of house needed assistance.
- Took in orders with FOH and helped with stocking and product management.
Rocket Dog Care
Yard Attendant
01.2017 - 11.2018
Job overview
- Organized and disinfected animal living and exercise errors to minimize the risk of infection.
- Checked animals visually and with physical examinations to record age, gender and verify the correct tagging.
- Kept record of feeding, medical care, training schedules, and discharge of animals.
- Discussed animal welfare concerns and goals with pet parents and team leads to ensure all dogs in the daycare had tailored care.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert pet knowledge
- Provided a safe and loving environment for all pets that their parents could trust and count on.
Uncommon Adornments
Manager / Sales Associate
12.2016 - 12.2017
Job overview
- Met targets consistently by fostering long lasting relationships with customers and with strong attention to detail and genuine interest in helping them find exactly what customers are looking for.
- Inventoried merchandise every 3 hours and investigated discrepancies to keep accurate count of each product type while minimizing loss by watching for and recognizing security risks and active theft.
- Helped customers find desired items and designs by closely supporting each person thoughtfully and throughout buying processes.
- Maintained revenue by attracting customers with attractive sales displays.
- Taught junior employees how to perform tasks such as cash handling and maintaining a clean and exciting environment.
- Received and routed incoming mail, packages, and deliveries.
- Managed communications between team members, customers and vendors to keep operations efficient and successful.
- Problem solved efficiently to maintain a healthy and happy work environment for all coworkers, employees, and customers.
Education
Sherwood High School, Sherwood, OR
High School Diploma
05.2016
Skills
- Software Super User
- Proficient Gingr, Vetter, VetFM, Cornerstone, Time2Pet, and Citrix, Excel
- Proficient insurance billing and coding
- Self motivated in high volume and fast paced environments
- Store Management Experience
- Strong analytical, problem solving, written / verbal communication, and decision making
- Ability to work under pressure with frequent interruptions and shifting priorities independently
- Kennel Experience
- Accounts receivable, business and private accounts
- Employee training, development and team building
- Professional demeanor, judgment, and discretion
- Project and social media Management
- Pharmacy and medical policy knowledge
- Tracking triage and patient flow
- Medical Terminology
- Surgical coordination
Timeline
Surgical Coordinator/Receptionist
Reber Ranch Veterinary Hospital
09.2022 - Current
Surgical Coordinator/Receptionist
Highline Veterinary Hospital
06.2021 - 03.2022
Receptionist/Cashier
Citydog! Club
01.2020 - 08.2021
Seasonal Sales Associate
Amazon Books
11.2019 - 01.2020
Groomer's Assistant / Bather / Retail Associate
Petapoluza Pet Supply and Grooming
12.2018 - 11.2019
Yard Attendant
Rocket Dog Care
01.2017 - 11.2018
Manager / Sales Associate
Uncommon Adornments
12.2016 - 12.2017
Sherwood High School
High School Diploma
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