Quinn Steward
Marlton,NJ
Summary
Progressive experience in claims, corporate processes & business analytics. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service. Additionally, an individual with a strong background in financial analysis, IT functions, budgeting and forecasting. Develops and implements financial plans and delivers strategic financial advice.
Overview
8
8
years of professional experience
Work History
Claims Case Manager
Exelon Corporation
03.2023 - Current
- Completes mild to severe investigations virtually & in person for reported claims from Property Damage, Bodily Injury to Litigated losses with fatalities
- Manages claims resulting from liability from construction related capital projects
- Work side by side with company attorney(s) for accurate claims evaluations
- Executes strong interpersonal & customer services skills & internal leadership on projects
- Acts as main point of contact from the start to finish of a claim.
- Improved claim resolution times by implementing efficient case management strategies.
- Streamlined claims processing for faster settlements with effective communication between parties involved.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
Claims Generalist Intermediate
Progressive Insurance
06.2022 - 03.2023
- Responsible for the management of inventory of low to moderate complexity claims
- Works side by side with underwriting, law enforcement for misrepresentation and fraud analysis of claims
- Responsible for the handling of unrepresented bodily injury claims before escalating to attorney and/or litigation
- Performs pre-analysis on claims before working to ensure accuracy
- Meets monthly goals and deadlines for efficiency measures
- Participates in communication groups and meetings to allow the state of NJ to perform at a higher scale.
- Reduced claim turnaround time through meticulous attention to detail and effective communication with stakeholders.
- Enhanced claims processing efficiency by streamlining workflows and implementing process improvements.
Managed Repair Representative
Progressive Insurance
02.2021 - 06.2022
- Estimated and managed vehicles in the state of New Jersey
- Acted as liaison between customers & body shops/mechanical shops and ensured weekly follow ups from drop off to completion.
- Assisted with onboarding of new hires & training.
- Operated & conducted projects concerning revamping of SharePoint websites under direction of state director & process manager.
- Improved customer satisfaction by efficiently managing repair claims and coordinating with contractors.
- Enhanced team productivity by providing training on best practices in claim management and customer service.
Claims Generalist Associate
Progressive Insurance
01.2020 - 02.2021
- Took recorded interviews with customers & claimants to determine liability of accidents
- Obtained necessary evidence needed from customers, police departments & use of software like Google maps to come to decisions
- Negotiated charges for yards for proper claim resolution
- Performed strong customer service work ethic and used work ethic & metrics to boost results of immediate team
- Utilized problem solving skills to resolve & make recommendations to management for clearance
- Settled claims within assigned authority & requested if necessary.
Liability Determination Adjuster
Allstate
12.2018 - 01.2019
- Resolved claims of moderate complexity
- Controlled claims inventory, conducted follow ups and lead calibration meetings for accuracy with new hires & tenures
- Ordered police reports, reviewed police reports and made accurate decisions on claims
- Followed up with customers bi-weekly per process from opening to closing of claim.
Pharmacy Technician
Walmart
07.2018 - 12.2018
- Utilized medical terminology to made life risking decisions on customers medications due to allergies, temperature related drugs, and narcotics
- Filled prescriptions & presented filled prescription to pharmacists for verification
- Followed up with Insurance companies for prior authorization on medications & treatment therapies
- Performed strong acts of customer service face to face with customers and over the phone as well.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Financial Billing Intern
Bayada Home Healthcare
02.2018 - 04.2018
- Used software such as ZirMed to review pending invoices over to proper responsibility
- Confirmed active medical for patients from Horizon Healthcare to Medicare for aged individuals
- Contacted providers to ensure payment received as well as follow ups on status of payments.
- Enhanced accuracy of invoices with thorough data verification and reconciliation.
- Reduced time spent on manual tasks by automating repetitive processes in the billing system.
Pharmacy Technician
CVS Healthcare
05.2016 - 03.2018
- Filled prescriptions under direction of Pharmacist and Pharmacy Interns
- Placed orders for refills
- Made judgement calls on fake vs real prescriptions & made suggestions to the pharmacy
- Handled drop off for prescriptions, drive thru, in person pick up as well as handling phone calls simultaneously
- Able to work in high pace environment and busiest store in region with limited supervision.
Education
Bachelor of Science - Finance
Stockton University
Galloway, NJ12.2018
MBA -
Stockton University
Atlantic City, NJ05.2025
Some College (No Degree) - Business Administration
Camden County College
Blackwood, NJSkills
- Leadership
- Public Speaking
- Problem solving
- Risk management
- Communication
- Efficiency
- Time management
- Knowledge & Proficiency of Microsoft Office applications & Programming languages such as C, Python, R, SAP, & Excel
- Policy Interpretation
- Claims Investigation
- Financial Acumen
Timeline
Claims Case Manager
Exelon Corporation
03.2023 - Current
Claims Generalist Intermediate
Progressive Insurance
06.2022 - 03.2023
Managed Repair Representative
Progressive Insurance
02.2021 - 06.2022
Claims Generalist Associate
Progressive Insurance
01.2020 - 02.2021
Liability Determination Adjuster
Allstate
12.2018 - 01.2019
Pharmacy Technician
Walmart
07.2018 - 12.2018
Financial Billing Intern
Bayada Home Healthcare
02.2018 - 04.2018
Pharmacy Technician
CVS Healthcare
05.2016 - 03.2018
Bachelor of Science - Finance
Stockton University
MBA -
Stockton University
Some College (No Degree) - Business Administration
Camden County College
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