Quinn Sullivan
Atlanta,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Nurse Assistant
His Grip Home Care
10.2023 - 05.2024
- Monitored all incoming supplies for expiration dates and restocked shelves when necessary.
- Collected specimens from patients for laboratory analysis.
- Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
- Performed vital signs checks such as blood pressure and temperature readings for patients.
Receptionist
European Wax Center
Atlanta, GA
04.2022 - 01.2023
- Confirm appointments, communicated with clients and update client's records, Incoming and outgoing calls, Scheduled and confirmed appointments, Answered phone calls promptly and directed incoming calls to correct office, Increase sales by rebooking, over 30 calls a shift
Phlebotomist
Bio Life Plasma
Atlanta, GA
02.2021 - 02.2022
- Centrifuged blood samples as outlined in the clinical protocols, Labeled transfer tubes, followed protocols for handling and storing specimens for transport, Conducted venipuncture and other CT procedures, Drew 50 blood samples by vacuum tube, syringe, or butterfly venipuncture methods
Assistant Manager/ Customer service
Champs Sporting Goods
Atlanta, GA
01.2020 - 11.2021
- Provided weekly work schedules to employees, Managed opening and closing procedures, Coached sales associates in product specifications sales incentives and selling techniques, significantly increasing customer satisfaction ratings, Weekly intake on goals and product sales
Customer Service Representative
Faneuil
Atlanta, GA
07.2019 - 05.2020
- Serve and Entertain, Clean and make sure area was organized, Roll silverware, Prep Tables
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Rep
Gc Service
Knoxville, TN
08.2018 - 06.2019
- Manage inbound and outbound calls at a timely manner, Keep records of conversations in our call center database in a comprehensive way, Identify customer’s needs, clarify information, research every issue, and provide a solution, Seize opportunity to upsell products or plans
Education
New life CPR
11.2023
CNA Class -
AABACUS
10.2023
Dental assisting -
DCI Dental Careers Institute
06.2022
Phlebotomist -
Phlebotomy USA
02.2021
Diploma -
Central High School
05.2015
Skills
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Call Management
- In-store support
- Retail Marketing
- Customer Service
Timeline
Nurse Assistant
His Grip Home Care
10.2023 - 05.2024
Receptionist
European Wax Center
04.2022 - 01.2023
Phlebotomist
Bio Life Plasma
02.2021 - 02.2022
Assistant Manager/ Customer service
Champs Sporting Goods
01.2020 - 11.2021
Customer Service Representative
Faneuil
07.2019 - 05.2020
Customer Service Rep
Gc Service
08.2018 - 06.2019
New life CPR
CNA Class -
AABACUS
Dental assisting -
DCI Dental Careers Institute
Phlebotomist -
Phlebotomy USA
Diploma -
Central High School
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