Quinn Thomas-Hagerman
Franklin,Michigan
Summary
Results-driven lifeguard assistant manager known for enhancing safety and compliance in aquatic environments. Proven ability to mentor teams and optimize operations to ensure exceptional guest experiences.
Overview
4
4
years of professional experience
Work History
Lifeguard Assistant Manager
Knollwood Country Club
West Bloomfield, MI
04.2021 - 08.2025
- Supervised daily pool operations ensuring safety and compliance with health regulations.
- Trained and mentored junior lifeguards on emergency response protocols and first aid techniques.
- Developed staff schedules optimizing coverage during peak hours to enhance guest experience.
- Implemented aquatic safety drills improving response times during simulated emergencies.
- Coordinated member events promoting club engagement while maintaining facility standards.
- Assisted in managing inventory for aquatic supplies ensuring readiness for operational needs.
- Evaluated and refined communication strategies among lifeguard team enhancing overall efficiency.
- Enhanced swimmer safety by implementing rigorous lifeguard training programs and drills.
- Conducted routine equipment checks, maintaining all rescue gear in excellent working condition for emergency use.
- Achieved high customer satisfaction scores by addressing patron concerns promptly and professionally.
- Upheld a strong culture of safety by actively participating in ongoing professional development courses and certifications in life-saving techniques.
- Streamlined communication channels within the team by establishing clear protocols regarding incident reporting and information sharing.
- Improved facility cleanliness standards by delegating tasks efficiently among lifeguard staff members.
- Enforced facility rules consistently for the well-being of all patrons while maintaining a positive atmosphere at the pool area.
- Maintained detailed records of incidents, injuries, and near-drownings for review by management and compliance purposes.
Education
High School Diploma -
Wylie E. Groves High School
Birmingham, MIBachelor of Arts - Journalism
Michigan State University
East Lansing, MI04-2028
Skills
- Team management
- Chemical handling
- Incident reporting
- Scheduling coordination
- Water rescue techniques
- Equipment management
- Swimming instruction
- First aid administration
- Safety procedures
- Physical fitness
- Rescue equipment use
- Spine boards
- Weather monitoring
- Preventive lifeguarding
- Water safety standards
- Swimming hazards
- Swimming instruction techniques
- Teamwork
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- CPR certification
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved, which led to success.
Timeline
Lifeguard Assistant Manager
Knollwood Country Club
04.2021 - 08.2025
High School Diploma -
Wylie E. Groves High School
Bachelor of Arts - Journalism
Michigan State University