Quinn Welch
Midvale,UT
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Classroom Facilitator
The Cheesecake Factory
Murray, UT
04.2024 - Current
- Facilitated interactive training sessions to enhance employee engagement and learning retention.
- Developed and implemented curriculum materials tailored to diverse learning styles.
- Collaborated with management to assess training needs and adjust programs accordingly.
- Mentored new facilitators, providing guidance on best practices and effective teaching techniques.
- Evaluated participant feedback to continuously improve training effectiveness and relevance.
- Provided individualized support to struggling servers, resulting in improved performance.
Server
The Cheesecake Factory
Murray, UT
03.2022 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer concerns promptly to maintain satisfaction and loyalty.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Assisted in inventory management by tracking supplies and reporting shortages.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City, Utah05-2023
Skills
- Strong work ethic
- Exceptional customer service/guest engagement
- Cash handling
- Safe food handling
- High volume dining
- Team collaboration
- Point of sale operation
- Dining area maintenance
- Decision-making
- Verbal and written communication
Timeline
Classroom Facilitator
The Cheesecake Factory
04.2024 - Current
Server
The Cheesecake Factory
03.2022 - Current
Bachelor of Science - Psychology
University of Utah