Quinna Perry
Manhattan,NY
Summary
Skilled Assistant General Manager with background in overseeing daily operations, managing team members, and enhancing productivity. Strong leadership abilities, customer service skills, and strategic planning knowledge are key strengths. Previous role resulted in increased operational efficiency and improved team performance. Committed to fostering positive work environments and driving business success.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Le Botaniste
Manhattan, New York
07.2024 - 11.2024
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Ensured that customer service standards were met or exceeded at all times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented campaigns and promotions to help with developing goods and services.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Food and Beverage Manager
NoMo Kitchen
Soho, New York
04.2023 - 06.2024
- Managed daily operations in high volume, fast-paced restaurant
- Distributed food to service staff for prompt delivery to customers
- Promoted safe working conditions by monitoring safety procedures
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews
- Collaborated with marketing team to promote special events
- Inspected dining and serving areas for cleanliness and proper setup
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages
Assistant General Manager
Le Pain Quotidian
NYC
01.2020 - 01.2023
- Supervise the entire store as well as employees
- Ensure that all staff members are providing excellent service to the guest
- Training new employees, and ensure with food and beverage knowledge
- Monitor dining room to ensure guest experience
- Scheduling and approve PTO / sick leave
- Work with individual workers to improve performance
- Place all orders to run the business
- Bank run/cash handling
- POS knowledge
- Handle sales & labor weekly
- Inventory weekly
Server
Le Pain Quotidian
NYC
01.2016 - 07.2020
- Provide an excellent service in NYC busy restaurant
- Consistently adhere to quality exceptions, and standards
- Effectively communicate orders to kitchen, and accommodate request
- Anticipate guests needs and address all requests promptly
Barista/Retailer
Le Pain Quotidian
NYC
10.2013 - 01.2016
- Make and server specialty coffee and tea beverages
- Speak and interact with both new and regular customers
- Maintain a clean and sanitized workstation
- Adhere to recipes and presentations for food and beverage items
Education
Monroe College -
Monroe College
01.2018
High School Diplomat -
OSHA 30 -
Food handlers -
Skills
- Operations Oversight
- Money Handling
- Team building
- Time Management
- Adaptability and Flexibility
- Multitasking
- POS Terminal Operation
- Cost controls
- Employee scheduling
Timeline
Assistant General Manager
Le Botaniste
07.2024 - 11.2024
Food and Beverage Manager
NoMo Kitchen
04.2023 - 06.2024
Assistant General Manager
Le Pain Quotidian
01.2020 - 01.2023
Server
Le Pain Quotidian
01.2016 - 07.2020
Barista/Retailer
Le Pain Quotidian
10.2013 - 01.2016
Monroe College -
Monroe College
High School Diplomat -
OSHA 30 -
Food handlers -
Similar Profiles
Stephane NouiraStephane Nouira
Disc Jockey at Le TIGrr Megeve/ Le TIGrr PalaceDisc Jockey at Le TIGrr Megeve/ Le TIGrr Palace
Alex LegaultAlex Legault
Assistant Golf Professional at Le Club Laval-sur-le-LacAssistant Golf Professional at Le Club Laval-sur-le-Lac
Jithendranath PadinharethodiJithendranath Padinharethodi
Multi Property Hygiene/Stewarding Manager at Le Meridien Dubai Hotel and Conference center, Le Meridien Fairway, Aloft and elements ComplexMulti Property Hygiene/Stewarding Manager at Le Meridien Dubai Hotel and Conference center, Le Meridien Fairway, Aloft and elements Complex