Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quinnae Crawford

Houston,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
2020
2020
years of post-secondary education

Work History

Gmp Cleaner

SBM Management Services LP
Houston, Tx
12.2025 - Current
  • Maintained cleanliness of assigned areas using appropriate cleaning techniques.
  • Performed routine inspections to ensure sanitary and safe conditions.
  • Operated cleaning equipment such as vacuums and floor scrubbers effectively.
  • Disposed of waste materials following company safety and environmental protocols.
  • Reported maintenance issues promptly to ensure facility upkeep.
  • Organized cleaning supplies and equipment for optimal accessibility and efficiency.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Polished furniture to remove dust and dirt buildup.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Sanitized frequented areas and equipment using approved supplies.

• Performed cleanings of ceilings, walls, and floors.

Package Handler

Fedex
Houston
09.2025 - 12.2025
  • Sorted packages by destination for efficient processing and delivery.
  • Operated conveyor systems to move packages through the sorting facility.
  • Lifted and moved packages safely, adhering to workplace safety standards.
  • Loaded trucks with sorted packages for timely dispatch to delivery routes.

Customer Service Representative

Nordstrom
Houston
09.2025 - 12.2025
  • Assisted customers with product inquiries and recommendations.
  • Handled customer complaints and resolved issues promptly.
  • Processed returns and exchanges in accordance with store policies.
  • Maintained product displays to ensure an appealing shopping environment.
  • Provided exceptional service to enhance customer satisfaction and loyalty.

Caregiver

Break The Cycle
Houston
05.2023 - 06.2025
  • Assisted clients with daily living activities and personal care tasks.
  • Collaborated with healthcare professionals to develop care plans.
  • Provided compassionate support to individuals with diverse needs.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.

Driver Helper

UPS
Houston
12.2022 - 12.2024
  • Assisted drivers with package loading and unloading during delivery routes.
  • Maintained accurate delivery records and logs for operational efficiency.
  • Provided exceptional customer service while interacting with recipients during deliveries.
  • Dropped off items at customer locations.

Customer Service Representative

Nordstrom Rack
Houston, Tx
03.2022 - 10.2022
  • Assisted customers with product inquiries and recommendations.
  • Handled customer complaints and resolved issues promptly.
  • Processed returns and exchanges in accordance with store policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed positive relationships with customers through friendly interactions.

Food Service Assistant

Methodist Hospital
Houston
11.2021 - 02.2022
  • Assisted in preparing meals according to dietary guidelines for patient needs.
  • Maintained cleanliness and organization of food service areas and equipment.
  • Collaborated with nursing staff to ensure timely meal delivery for patients.
  • Provided exceptional customer service to patients and visitors during meal service.

Package Handler

Amazon
Houston, Tx
08.2020 - 09.2021
  • Sorted packages by destination for efficient processing and delivery.
  • Operated conveyor systems to move packages through the sorting facility.
  • Lifted and moved packages safely, adhering to workplace safety standards.
  • Inspected packages for damages or defects and recorded any issues found.
  • Labeled parcels accurately according to company guidelines.
  • Picked products using RF scanner to fill orders.

Cashier

Timmy Chan
Houston
02.2016 - 08.2020
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Cashier

Houston Zoo
Houston
09.2019 - 03.2020
  • Processed customer transactions efficiently at the zoo's main entrance.
  • Assisted guests with inquiries about exhibits and programs.
  • Maintained cash register accuracy and organized payment methods.

Education

Stephen F Austin High School
Sugar Land, TX

Skills

  • Customer service
  • Safety compliance
  • Inventory management
  • Time management
  • Problem solving
  • Attention to detail
  • Communication skills
  • Team collaboration
  • Conflict resolution
  • Record keeping
  • Cleaning and sanitizing
  • Confidentiality awareness
  • Health and safety compliance
  • Customer support
  • Point of sale
  • Merchandising strategy
  • Active listening
  • Decision making
  • Returns processing
  • Reliability and punctuality
  • Order verification
  • Professionalism and courtesy
  • Data entry

Timeline

Gmp Cleaner

SBM Management Services LP
12.2025 - Current

Package Handler

Fedex
09.2025 - 12.2025

Customer Service Representative

Nordstrom
09.2025 - 12.2025

Caregiver

Break The Cycle
05.2023 - 06.2025

Driver Helper

UPS
12.2022 - 12.2024

Customer Service Representative

Nordstrom Rack
03.2022 - 10.2022

Food Service Assistant

Methodist Hospital
11.2021 - 02.2022

Package Handler

Amazon
08.2020 - 09.2021

Cashier

Houston Zoo
09.2019 - 03.2020

Cashier

Timmy Chan
02.2016 - 08.2020

Stephen F Austin High School
Quinnae Crawford