Quinnenietra Bell
Mesquite,USA
Summary
Proficient claims adjuster, demonstrating excellence in claims investigation and comprehensive client support. Skilled in analytics-driven problem solving and effective communication, I excel at evaluating complex injury claims while fostering strong client relationships. Committed to achieving performance metrics and enhancing process efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Auto Injury Tier 3 Claim Owner
Farmer’s Insurance
01.2024 - 11.2025
- Auto claims – Injury Represented
- Investigate Coverage based on policy information, investigate liability based on negligence standards of state, confirm liability to parties involved, facilitate handling of all parties vehicle damages, evaluate medical injury claims with attorney representation and non representation, evaluate mechanism of injury, life changes regarding injury, handle claims fairly based on regulations/guidelines provided
Auto Injury Claims Examiner
Sedgwick CMS
10.2022 - 01.2024
- Auto claims – Injury Represented
- Investigate Coverage based on policy information, investigate liability based on negligence standards of state, confirm liability to parties involved, facilitate handling of all parties vehicle damages, evaluate medical injury claims with attorney representation and non representation, evaluate mechanism of injury, life changes regarding injury, handle claims fairly based on regulations/guidelines provided
Auto Injury Claims Specialist
State Farm
Richardson, Texas
07.2017 - 01.2022
- Auto claims – Injury Represented
- Investigate Coverage based on policy information, investigate liability based on negligence standards of state, confirm liability to parties involved, facilitate handling of all parties vehicle damages, evaluate medical injury claims with attorney representation and non representation, evaluate mechanism of injury, life changes regarding injury, handle claims fairly based on regulations/guidelines provided
- Homeowner’s – Weather and catastrophe
- Investigate coverage of claims based on policy, facilitate estimating using Xactimate software, and claims payments, and also provide customers with excellent customer service and explain/educate on policy related information. Produce denial of claims with evidence to assist customers with understanding claims decisions
- Express Auto claims – Licensed
- Investigate liability/Evaluate simple claims, assist customers with repairs/rental.
Member Services/Provider Services
Valence Health
Bedford, Texas
11.2016 - 07.2017
- Provide claim status to provider representatives, review prior authorizations, advise claim billing errors to providers of Medicare/Medicaid plans County Care & Medwise
- Provide customer service to customers of County Care & Medwise, change PCP, update address/contact information, advise information regarding transportation, and advice plan changes
Event Planner
Greenhouse Entertainment
Richardson, Texas
04.2014 - 11.2016
- Time management, scheduling coordination, and customer service
- During my stay with Greenhouse I was a front office manager who managed 6 employees. I was also first line contact for customers providing event planning guidance.
- Established long term customer connections, as well as maintained vendor connections
Toddler II Teacher
Grandma’s House & Learning Center
Little Rock, Arkansas
06.2010 - 04.2014
- Teaching toddler children age 2 basic learning, restroom training, and providing fun, friendly, safe environment for children while parents are at work.
- Communication, customer service, and quick learning skills obtained doing this job.
Education
Bachelor of Science - Health Studies
Texas Woman’s University
Denton, TX, USA12.2015
High School Diploma -
South Garland High School
Garland, TX, USA06.2010
Skills
- Constructive mindset
- Client support
- Communication using empathy
- Negotiation expertise
- Analytics-driven problem solving
- Quick-response adaptability
- Conclusive analysis
- Software proficiency
- Client assistance and compliance
- Ability to meet performance metrics
- Team collaboration
- Claims investigation
- Auto liability evaluation
- Coverage assessment
- Xactimate software
- Injury claim analysis
- Customer relationship management
- Process improvement
- Effective communication
- Time management
- Team leadership
- Client education
- Attention to detail
- Verbal and written communication
Certification
- Texas Adjusting License, All Lines, 03/01/23
- Connecticut Adjusting License, All Lines, Active
- Delaware Adjusting License, Casualty Property Motor Vehicle, Active
- New Hampshire Adjusting License, Property & Casualty Exc. WC, Active
- Oklahoma Adjusting License, Casually Property, Active
- South Carolina Adjusting License, Property & Casualty, Active
- Vermont Adjusting License, Property & Casualty, Active
- Wyoming Adjusting License, Property & Casualty, Active
Timeline
Auto Injury Tier 3 Claim Owner
Farmer’s Insurance
01.2024 - 11.2025
Auto Injury Claims Examiner
Sedgwick CMS
10.2022 - 01.2024
Auto Injury Claims Specialist
State Farm
07.2017 - 01.2022
Member Services/Provider Services
Valence Health
11.2016 - 07.2017
Event Planner
Greenhouse Entertainment
04.2014 - 11.2016
Toddler II Teacher
Grandma’s House & Learning Center
06.2010 - 04.2014
Bachelor of Science - Health Studies
Texas Woman’s University
High School Diploma -
South Garland High School