Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

Quinnes Ellis

Birmingham

Work Preference

Job Search Status

Open to work

Work Type

Part TimeFull Time

Summary

Dedicated Customer Support Specialist with a proven track record in complaint resolution and customer education. Committed to enhancing satisfaction through effective communication and training of new staff.

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

Home Depot
Birmingham
06.2024 - 06.2026
  • Resolved customer complaints efficiently, enhancing overall satisfaction with services and products.
  • Educated customers on store policies, return processes, and warranty information to facilitate better understanding and compliance.
  • Trained new staff on customer service standards and product knowledge, equipping them to deliver exceptional service.

Dispatcher

Tli Freight Services
Littlerock
07.2022 - 05.2024
  • Coordinated transportation logistics for timely delivery of freight and goods.
  • Managed communication between drivers and clients throughout shipping processes.
  • Assisted drivers with problem-solving during unexpected situations on the road.

Medical Delivery Driver

MDS
Birmingham
01.2020 - 06.2022
  • Delivered medical supplies to healthcare facilities efficiently and safely.
  • Ensured compliance with safety protocols during transportation of sensitive materials.
  • Assisted in loading and unloading supplies, adhering to proper handling procedures.

Education

Associate of Applied Science -

University of Alabama At Birmingham
Birmingham, AL
05-2021

High School Diploma -

Minor High School
Adamsville, AL
05-2019

Skills

  • Customer service
  • Complaint resolution
  • Technical support
  • Customer education
  • Product knowledge
  • Training and development
  • Logistics coordination

Timeline

Customer Support Specialist

Home Depot
06.2024 - 06.2026

Dispatcher

Tli Freight Services
07.2022 - 05.2024

Medical Delivery Driver

MDS
01.2020 - 06.2022

Associate of Applied Science -

University of Alabama At Birmingham

High School Diploma -

Minor High School
Quinnes Ellis