Open To Work
Quinnes Ellis
Birmingham
Work Preference
Summary
Dedicated Customer Support Specialist with a proven track record in complaint resolution and customer education. Committed to enhancing satisfaction through effective communication and training of new staff.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Home Depot
Birmingham
2024.06 - 2026.06
- Resolved customer complaints efficiently, enhancing overall satisfaction with services and products.
- Educated customers on store policies, return processes, and warranty information to facilitate better understanding and compliance.
- Trained new staff on customer service standards and product knowledge, equipping them to deliver exceptional service.
Dispatcher
Tli Freight Services
Littlerock
2022.07 - 2024.05
- Coordinated transportation logistics for timely delivery of freight and goods.
- Managed communication between drivers and clients throughout shipping processes.
- Assisted drivers with problem-solving during unexpected situations on the road.
Medical Delivery Driver
MDS
Birmingham
2020.01 - 2022.06
- Delivered medical supplies to healthcare facilities efficiently and safely.
- Ensured compliance with safety protocols during transportation of sensitive materials.
- Assisted in loading and unloading supplies, adhering to proper handling procedures.
Education
Associate of Applied Science -
University of Alabama At Birmingham
Birmingham, AL2021-05
High School Diploma -
Minor High School
Adamsville, AL2019-05
Skills
- Customer service
- Complaint resolution
- Technical support
- Customer education
- Product knowledge
- Training and development
- Logistics coordination
Timeline
Customer Support Specialist
Home Depot
2024.06 - 2026.06
Dispatcher
Tli Freight Services
2022.07 - 2024.05
Medical Delivery Driver
MDS
2020.01 - 2022.06
Associate of Applied Science -
University of Alabama At Birmingham
High School Diploma -
Minor High School