Dedicated Customer Support Specialist with a proven track record in complaint resolution and customer education. Committed to enhancing satisfaction through effective communication and training of new staff.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Home Depot
Birmingham
06.2024 - 06.2026
Resolved customer complaints efficiently, enhancing overall satisfaction with services and products.
Educated customers on store policies, return processes, and warranty information to facilitate better understanding and compliance.
Trained new staff on customer service standards and product knowledge, equipping them to deliver exceptional service.
Dispatcher
Tli Freight Services
Littlerock
07.2022 - 05.2024
Coordinated transportation logistics for timely delivery of freight and goods.
Managed communication between drivers and clients throughout shipping processes.
Assisted drivers with problem-solving during unexpected situations on the road.
Medical Delivery Driver
MDS
Birmingham
01.2020 - 06.2022
Delivered medical supplies to healthcare facilities efficiently and safely.
Ensured compliance with safety protocols during transportation of sensitive materials.
Assisted in loading and unloading supplies, adhering to proper handling procedures.