Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quin'Nescia Gurley

Birmingham

Summary

Accomplished phlebotomist with expertise in specimen handling at LabCorp, enhancing laboratory efficiency through precise labeling and processing. Proven communication skills from customer service roles, adept at resolving issues and improving satisfaction. Recognized for maintaining safety protocols and inventory management, ensuring seamless operations. Proficient in patient care, contributing to a positive healthcare experience.

Overview

7
7
years of professional experience

Work History

Phlebotomist

LabCorp
07.2024 - 08.2025
  • Adhered to strict protocols for labeling transfer tubes and storing specimens securely.
  • Executed centrifugation of blood samples in compliance with clinical standards.
  • Maintained phlebotomy cart inventory, ensuring availability of essential supplies.

Specimen Processing Specialist

St. Vincent's
09.2021 - 07.2024
  • Recorded and analyzed data to produce reports of results.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
  • Enhanced laboratory efficiency by accurately processing and labeling specimen samples.

Customer Service Representative

Teleperformance
03.2020 - 09.2021
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.

Enrollment Specialist

Optum Care
01.2019 - 03.2020
  • Updated and reviewed customer data, ensuring accuracy and completeness.
  • Communicated with prospective customers through telephone, email, and in-person interactions.
  • Conducted comprehensive interviews to assess applicant eligibility for specific programs.
  • Explained services provided to customers and potential customers with clarity.

Education

Woodlawn High School
Birmingham, AL

Skills

  • Communication
  • Patient care
  • Specimen handling
  • Customer service

Timeline

Phlebotomist

LabCorp
07.2024 - 08.2025

Specimen Processing Specialist

St. Vincent's
09.2021 - 07.2024

Customer Service Representative

Teleperformance
03.2020 - 09.2021

Enrollment Specialist

Optum Care
01.2019 - 03.2020

Woodlawn High School

Similar Profiles

CREATE PROFILE
Quin'Nescia Gurley