Quinnesha Whiting
Houston,TX
Summary
Skilled in bookkeeping, accounting, and auditing with background in managing accurate financial records and preparing reports. Known for strong analytical skills and ability to improve processes leading to increased efficiency. Demonstrated success in reconciling accounts and ensuring compliance with financial policies. Committed to maintaining confidentiality of financial data and contributing to team success through hard work and attention to detail.
Overview
6
6
years of professional experience
Work History
Internal Auditor
Avenu Insights & Analytics
Birmingham, AL
06.2022 - 03.2024
- Complied with Sarbanes-Oxley Act and GAAP principles to maintain complete transparency.
- Developed audit programs and internal control systems to identify areas of risk.
- Performed analytical reviews on financial data to detect errors or discrepancies.
- Addressed and resolved audit issues.
- Provided recommendations on how to improve internal control environment.
- Worked with external audit professionals and prepared documentation of process evaluations.
- Supported efficient accounting operations with high-quality administrative support.
- Provided detailed, yet understandable risk and compliance concepts to key stakeholders in organization.
Patient Account Representative
Methodist Healthcare
Memphis, TN
03.2020 - 07.2022
- Advised delinquent customers on strategies for debt repayment.
- Initiated collection activities on delinquent accounts while adhering to HIPAA guidelines and regulations.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Recorded information about status of collection efforts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Patient Access Representative
Arkansas Health Center
Little Rock, AR
05.2018 - 03.2020
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Followed up on unpaid claims in a timely manner.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Collected co-pays and other payments from patients at time of service.
- Processed patient admissions, registrations, transfers, and discharges according to established procedures.
Education
MBA - Auditing
Texas Southern University
Houston, TX05-2024
Bachelor of Science - Accounting And Finance
The University of Arkansas At Pine Bluff
Pine Bluff, AR05-2020
Skills
- Patient check-in
- Patient feedback management
- HIPAA compliance
- Patient education
- Insurance verification
- Electronic health records
- Process evaluations
- Balance sheets
- Issue resolution
- Risk assessment
- Project management
- Financial auditing
- Debt management
- Document filing
- Medical filing
- Front desk supervision
- Check-in coordination
- Appointment confirmation
- Payment collection
- Bookkeeping support
- Sterilization procedures
- Medicaid
- Medical insurance
- Patient intake
- Directing callers
- Medical billing
- Customer service
- Scheduling appointments
- Healthcare industry
Timeline
Internal Auditor
Avenu Insights & Analytics
06.2022 - 03.2024
Patient Account Representative
Methodist Healthcare
03.2020 - 07.2022
Patient Access Representative
Arkansas Health Center
05.2018 - 03.2020
MBA - Auditing
Texas Southern University
Bachelor of Science - Accounting And Finance
The University of Arkansas At Pine Bluff
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