Quinneshia Terry
Greenville,SC
Summary
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Also, a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Insurance Sales Agent
Allstate Insurance Company
Lincolnshire, IL
01.2018 - Current
- Assisted clients in understanding the various types of insurance coverage available and helped them select appropriate products.
- Responded promptly to customer inquiries regarding product features, pricing, availability.
- Processed applications for new policies or changes to existing ones quickly and accurately.
- Ensured compliance with state regulations related to selling insurance products.
- Identified opportunities for cross-selling additional products based on customer needs.
- Participated in professional development courses to stay up-to-date on industry trends and developments.
- Exceeded company sales goals for new policies.
- Explained coverage options to potential policyholders, answering questions or concerns.
Sales Supervisor
Empereon
Greenville, SC
06.2016 - 12.2018
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Provided guidance and support to all members of the sales team to ensure successful completion of tasks.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
- Supported team members by assisting in upselling products and services and closing sales with customers.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Supported sales team members to drive growth and development.
Executive Customer Relations Lead
Alorica/Samsung
Simpsonville, SC
04.2012 - 05.2016
- Developed and implemented customer service policies and procedures.
- Developed strategies to improve customer satisfaction ratings.
- Provided support to customers regarding product inquiries, complaints, and orders.
- Resolved escalated customer issues in a timely manner.
- Assisted customers with technical troubleshooting when needed.
- Provided guidance and support to team members regarding their interactions with customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Switchboard Operator/Administrative Assistant
Condustrial, Inc
Greenville, SC
04.2006 - 02.2010
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
- Handled confidential information with discretion and professionalism.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Organized both physical and digital files and updated reports to coordinate project materials.
Education
High School Diploma -
J. L. Mann High School Academy
Greenville, SC06-2002
Skills
- Insurance sales strategy
- Product Knowledge
- Risk Management
- Customer Service
- Rapport Building
- CRM Software
- Inbound and Outbound Calling
- Sales closing
- De-Escalation Techniques
- Customer Education
- Microsoft Office Suite
- Retail sales customer service
- Computer Proficiency
- Positive and professional
- Product Sales
- Administrative Support
Certification
- Property and Casualty License
Timeline
Licensed Insurance Sales Agent
Allstate Insurance Company
01.2018 - Current
Sales Supervisor
Empereon
06.2016 - 12.2018
Executive Customer Relations Lead
Alorica/Samsung
04.2012 - 05.2016
Switchboard Operator/Administrative Assistant
Condustrial, Inc
04.2006 - 02.2010
High School Diploma -
J. L. Mann High School Academy
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