Quinnetta Hyder
Glenn Heights,TX
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Travel Experience Specialist-Remote
Aya Healthcare
San Diego, CA
10.2021 - Current
- Worked 40 hours per week
- Assist management with initial onboarding and help sustain support for nurses on assignment
- Educate new travel nurses on the processes they will follow and manage expectations for each assignment
- Build and maintain unique relationships with our contracted nurses
- Act as a liaison between nurses and all internal departments(Recruiters, credentialing Specialist housing etc)
- Proactively identify challenges the nurse might encounter and cheerfully assist with rectifying them
- Create the best possible experience for our contracted nurses by contributing new ideas and processes to improve the department
DETENTION OFFICER
DALLAS SHERIFF DEPT
07.2020 - 03.2021
- Worked 40 hours per week
- Implement defensive tactics and physical restraints to maintain safety and security of direct supervision facility
- Employ de-escalation techniques, verbal commands and physical mechanical restraints to address unruly inmates
- Promote rehabilitation of offenders and maintain safety of staff and residents
- Monitor inmate behavior to prevent crime, escape attempts and other dangerous activities
- Enforce resident behavior management protocols and draft incident reports for infractions
- Process inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
CUSTOMER SERVICE REP
WEBTPA
08.2019 - 07.2020
- Worked 40 hours per week
- Successfully handle inbound calls from both providers and members; escalate calls to necessary department when appropriate
- Demonstrate a high accuracy level by providing complete and accurate information at all times
- Meet customer service goals and ensure adherence of customer service metrics set by department manager.
PHYSICIAN OFFICE
BAYLOR SCOTT & WHITE
04.2019 - 08.2019
- Worked 40 hours per week
- Demonstrate the ability to function effectively and interact positively with patients, peers and providers
- Proactively access, analyze and apply specific departmental concepts associated with protocol, policy and guidelines
- Effectively assist Physicians in an Orthopedic office environment checking patients out, collecting copays, coinsurance, deductibles and surgery deposits
- Schedule appointments; accurately enter patient information into EPIC; Dispense DME’s using Breg; input FMLA and Disability paperwork using scan method.
ACCESS CONTROL, UT SOUTHWESTERN MEDICAL CENTER
06.2018 - 10.2018
- Worked 40 hours per week
- Provide quality customer service to all patients; resolve all issues and complaints
- Schedule appointments and follow up appointments by making outbound calls; register new patients; verify insurance
- Obtained authorizations for medical admissions from insurance companies for review.
CUSTOMER SERVICE REP. III
WAGEWORKS - CONEXIS
11.2015 - 10.2017
- Worked 40 hours per week
- Collaborate with management regarding escalated calls
- Cross-trained in other departments to help company meet objectives
- Monitor the daily activities of 13 customer support teams
- Assist with FSA, HRA and HSA accounts and claims
- Provided COBRA election and billing information
- Positively enforced all policies and procedures to maintain bottom-line of company.
Education
High School Diploma -
Duncanville High School
Duncanville, TX06.2008
Skills
- Critical thinking and problem solving
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communications skills
- Leadership
- Computer proficiency
- Communication skills
- Organizational know-how
- People skills
- Collaboration talent
- Problem-solving abilities
Timeline
Travel Experience Specialist-Remote
Aya Healthcare
10.2021 - Current
DETENTION OFFICER
DALLAS SHERIFF DEPT
07.2020 - 03.2021
CUSTOMER SERVICE REP
WEBTPA
08.2019 - 07.2020
PHYSICIAN OFFICE
BAYLOR SCOTT & WHITE
04.2019 - 08.2019
ACCESS CONTROL, UT SOUTHWESTERN MEDICAL CENTER
06.2018 - 10.2018
CUSTOMER SERVICE REP. III
WAGEWORKS - CONEXIS
11.2015 - 10.2017
High School Diploma -
Duncanville High School
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