Quinnetter K. Johnson
Atlanta,GA
Summary
Certified Mental Health Coach dedicated to providing exceptional quality care to patients and their families with respect and dignity while providing feelings of safety and security during all types of interactions. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
13
13
years of professional experience
Work History
Office Manager
Ambitious Tax & Financial Solutions LLC
01.2012 - Current
- Provide exceptional customer service when addressing client concerns via phone calls and emails.
- Educate clients on potential tax savings opportunities by staying informed of new legislation and changes in tax code.
- Analyze financial records to verify accuracy of tax returns.
- Coach employees on best practices, providing constructive feedback to support their professional growth.
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Conduct regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Audit/Special Projects Coordinator
CRIF Select Corp
10.2022 - 06.2024
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Reduced errors in insurance billing by carefully verifying insurance details during patient registration.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Patient Care Coordinator
Arise
01.2013 - 01.2017
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction
- Registered patients accurately and in a timely manner making sure all information is correct, insurance is verified at the time of registration and all applicable signatures are obtained
- Acts as a liaison between clinical staff, patients, physician, and insurance payor by informing patients of authorization/benefit delays/denials, answering questions, educating patients about their benefit,
- Collect applicable co-pays/co-insurance/deductibles and post payments.
Education
Board Certified Master Mental Health Coach
American Association of Christian Counselors
Forest, VA03.2024
Mental Health Advocate
American Association of Christian Counselors
Forest, VA11.2023
Bachelor of Arts - Business Management
Saint Leo University
01.2009
Skills
- Excellent Communication Skills
- Patient Advocacy
- Medical Terminology
- Crisis Intervention
- Inbound/Outbound Call Center
- Appointment Scheduling
- Insurance Verification
- Individual and Group Counseling
Timeline
Audit/Special Projects Coordinator
CRIF Select Corp
10.2022 - 06.2024
Patient Care Coordinator
Arise
01.2013 - 01.2017
Office Manager
Ambitious Tax & Financial Solutions LLC
01.2012 - Current
Board Certified Master Mental Health Coach
American Association of Christian Counselors
Mental Health Advocate
American Association of Christian Counselors
Bachelor of Arts - Business Management
Saint Leo University
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