Summary
Overview
Work History
Education
Skills
Timeline
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Quinney Rivera Cruz

Blackwood

Summary

Dedicated operations and support professional with a strong background in process improvement, team leadership, and client service. Experienced in creating efficient workflows, training staff, and advocating for diverse communities. Known for bilingual communication skills, a strong work ethic, and the ability to adapt quickly in dynamic environments.

Overview

7
7
years of professional experience

Work History

Life Skills Counselor

Center for Family Services
10.2024 - Current
  • Advocate and connect families to ensure access to essential social services, support systems and community resources.
  • Provide bilingual support to clients, facilitating communication, and improving service outcomes.
  • Support clients in developing practical life skills for long-term self-sufficiency, and well-being.

Operations Work Leader

Delaware Valley Floral Group
Sewell
09.2022 - 08.2024
  • Implemented streamlined processes across departments to increase efficiency.
  • Directed cross-functional teams to ensure alignment with company objectives.
  • Developed and led training programs for new hires to maintain high standards.

Supervisor in Training

At Your Service Commercial Cleaning
Ewing
04.2021 - 07.2022
  • Trained new employees on the daily job duties, policies, and procedures.
  • Managed inventory levels by ordering supplies when necessary, and verifying the accuracy of shipments received.
  • Completed thorough opening, closing, and shift-change functions to maintain operational standards.

Secretary

ZCB
Arecibo
08.2018 - 03.2020
  • Provided administrative support to the office manager and other staff members.
  • Coordinated communications, taking calls, responding to emails, and interfacing with clients.
  • Maintained filing systems for confidential documents, and organized files for easy retrieval of information when requested.

Education

Bachelor of Arts - Psychology

Inter American University Of Puerto Rico
Arecibo, PR
06-2018

Skills

  • Team management
  • Bilingual communication
  • Cross-functional leadership
  • Efficiency optimization
  • Strategic planning
  • Strong work ethic

Timeline

Life Skills Counselor

Center for Family Services
10.2024 - Current

Operations Work Leader

Delaware Valley Floral Group
09.2022 - 08.2024

Supervisor in Training

At Your Service Commercial Cleaning
04.2021 - 07.2022

Secretary

ZCB
08.2018 - 03.2020

Bachelor of Arts - Psychology

Inter American University Of Puerto Rico

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