Quinnlon Cosse
Belle Chasse,LA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
20
20
years of professional experience
Work History
Recruiter
Certified Apartment Staffing
08.2022 - 12.2024
- Operated and maintained applicant tracking and candidate management systems.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
Legal Assistant
Mike Brandner Injury Attorneys
08.2019 - 08.2022
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Assisted attorneys with reviewing and organizing witness reports.
- Interviewed clients to obtain information relevant to cases.
- Contacted witnesses to testify under oath at court hearings.
Concierge
Seascape Beach Resort
01.2018 - 06.2019
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Maintained high level of professionalism and discretion when dealing with guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Scheduled and confirmed restaurant reservations for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Facilitated and coordinated transportation services for guests.
Spa Consultant/Assistant Spa Director
Planet Beach Franchising
08.2011 - 11.2017
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Utilized promotions, print and digital marketing to attract new clients.
- Led spa tours for new members to familiarize guests with services provided.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Recorded product sales into spa's weekly income report.
- Maintained front desk workstation by keeping it clean and organized.
- Greeted spa guests warmly to create positive first impression of establishment.
Travel Consultant/Receptionist
Lazard Travel
01.2005 - 07.2011
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Education
Southern University School
Baton Rouge, LA01.2008
Skills
- Microsoft Office
- Resume scanning
- Applicant sourcing
- Recruitment
- Bookkeeping
- Scheduling
- Calendar management
- Accommodations booking
- Travel package planning
- Regulations and compliance
- Office administration
- Proofreading
- Case management support
- Reservation coordination
- Sales
- Marketing
- Front desk support
Timeline
Recruiter
Certified Apartment Staffing
08.2022 - 12.2024
Legal Assistant
Mike Brandner Injury Attorneys
08.2019 - 08.2022
Concierge
Seascape Beach Resort
01.2018 - 06.2019
Spa Consultant/Assistant Spa Director
Planet Beach Franchising
08.2011 - 11.2017
Travel Consultant/Receptionist
Lazard Travel
01.2005 - 07.2011
Southern University School
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