QUINNSHAWN DACOSTA
Philadelphia,PA
Summary
Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives. Skills OSHA 10 &30 Basic electrical Instillation Multitasking abilities Excellent work ethic Heavy lifting Safety processes and procedures Stocking And Replenishing Product Restocking Forklift Operation Unloading Trucks Moving Merchandise Maintaining Safety Equipment Operation Product And Service Sales Stocking Shelves Equipment Monitoring Financial Management Positive Attitude Clear Communication Salary Determination Time Management Resolving Customer Issues
Overview
9
9
years of professional experience
Work History
Live Game Show/Casino Dealer
Evolution Gaming
Philadelphia, PA
03.2023 - 01.2024
- Facilitated discussions between panelists and audience members.
- Introduced performers, discussed topics and shared stories of interest to the audience.
- Greeted guests, answered questions and provided information about the show.
- Dealt blackjack games in accordance with casino guidelines and regulations.
- Assisted players with questions about game play and rules.
- Provided exceptional customer service while interacting with patrons at the table.
- Dealt various table games including Blackjack, Roulette, Baccarat, and Poker.
- Provided excellent customer service to all casino guests and players.
- Assisted in training new employees on correct dealing procedures.
- Calculated payouts and ensured accuracy of game results.
- Welcomed customers to blackjack table.
- Inspected cards, dice and other gaming equipment prior to use on the table.
- Participated in regular staff meetings to discuss customer satisfaction ratings, current trends in the industry.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
CSR
Williams-Sonoma
Philadelphia, PA
06.2022 - 10.2022
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Developed strong customer relationships to encourage repeat business.
CSR
Turbo Tax
Philadelphia, PA
12.2021 - 03.2022
- Collaborated with management to improve policies, procedures and reporting systems for federal, state and local tax compliance
- Reviewed tax returns to make recommendations regarding accuracy and tax savings opportunities
- Remained up-to-date with state and foreign tax issues and current tax laws
- Analyzed client information to offer recommendations for reducing client tax liabilities
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Answered inbound calls, chats and emails to facilitate customer service.
CSR
InspiriTec
Philadelphia, PA
02.2020 - 12.2021
- Answered incoming telephone calls to provide store, products and services information
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Upheld quality control policies and procedures to increase customer satisfaction.
Night Crew Clerk
Acme
Philadelphia, PA
10.2017 - 03.2019
- Reset merchandise throughout assigned section to give shelves and racks professional appeal
- Removed product from boxes and placed on shelves according to merchandising guidelines
- Followed instructions to properly arrange merchandise items
- Identified and quickly handled spill clean-up
- Updated pricing and sales signs to promote merchandise
- Checked delivered merchandise and order information to verify shipment accuracy
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Mixed and matched paints according to customer specifications.
Associate
MARSHALLS
Bronx, NY
10.2017 - 11.2017
- Built and maintained relationships with peers and upper management to drive team success
- Answered phones to help customers with queries and resolve basic concerns
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation
- Assisted organizational efforts by filing, entering data and answering phones
- Maintained positive working relationship with fellow staff and management
- Obtained signatures for financial documents and internal and external invoices
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
CAMP COUNSELOR, Youth Employment Program
Queens, NY
06.2015 - 09.2015
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills
- Coordinated and led group activities for campers and counselors
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction
- Promoted new and recurring camp events and activities to increase participation and sign-ups
- Helped out by sending out mailings, answering phones and monitoring
- Assisted homesick children, actively listening to concerns and providing emotional support
- Designed activities to help individuals overcome confidence issues and build strength
- Diversified recreational offerings by building and overseeing activity schedule
- Explained principles, techniques and safety requirements to activity participants to prevent injury.
Education
High School Diploma -
ACT ACADEMY HS
09.2017
Skills
- Issue and Complaint Resolution
- Customer Service
- Creative Problem Solving
- Credit Card Payment Processing
- Transaction Processing
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- De-escalation Techniques
- System Implementation
- Call Center Operations
- Inbound and Outbound Calling
- Microsoft Office Expertise
- High-Energy Attitude
- Data Evaluation
- Sales Expertise
- Shipping and Receiving Understanding
Timeline
Live Game Show/Casino Dealer
Evolution Gaming
03.2023 - 01.2024
CSR
Williams-Sonoma
06.2022 - 10.2022
CSR
Turbo Tax
12.2021 - 03.2022
CSR
InspiriTec
02.2020 - 12.2021
Night Crew Clerk
Acme
10.2017 - 03.2019
Associate
MARSHALLS
10.2017 - 11.2017
CAMP COUNSELOR, Youth Employment Program
06.2015 - 09.2015
High School Diploma -
ACT ACADEMY HS
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