Quinntera Colar
Houston,TX
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
9
9
years of professional experience
Work History
Client Service Coordinator
Spring Brand Transitional Care Center
03.2024 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Patient Account Representative
Civitas Senior Living
05.2020 - 02.2024
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues.
- Demonstrated adaptability in navigating complex payer guidelines to maximize reimbursement opportunities for the organization.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Worked with outside entities to resolve issues with billing, claims, and payments.
Client Support Specialist
Arc Of Acadiana
03.2017 - 04.2020
- Interacted with team members across departments to research and resolve customer issues.
- Developed and maintained strong client relationships, leading to increased loyalty and repeat business.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Optimized client onboarding processes, ensuring smooth and welcoming experience for new clients.
Administrative Assistant
Iberia Parish School Board
08.2015 - 03.2017
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School Diploma -
West St. Mary High School
Baldwin, LASkills
- Customer Relations
- Scheduling and Planning
- Inter-department collaboration
- Data analysis proficiency
- Client Relationship Building
- Strong Organization
- Professionalism and Etiquette
- Proficient in Windows Suite (Word, Excel, Outlook)
- Account Updates
- Client Support
- Follow-up skills
- Customer Education
Timeline
Client Service Coordinator
Spring Brand Transitional Care Center
03.2024 - Current
Patient Account Representative
Civitas Senior Living
05.2020 - 02.2024
Client Support Specialist
Arc Of Acadiana
03.2017 - 04.2020
Administrative Assistant
Iberia Parish School Board
08.2015 - 03.2017
High School Diploma -
West St. Mary High School
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