Quinnton House
Poth,TX
Summary
Driven by a results-focused approach, I leveraged my critical thinking skills, self motivation and exceptional interpersonal communication to enhance customer satisfaction and problem resolution at Pason Systems USA. Skilled in both technical troubleshooting and relationship building, I significantly contributed to product development and deployment, ensuring compliance with industry standards and fostering continuous improvement throughout the team and region.
Overview
16
16
years of professional experience
Work History
Field Sales Technician
Pason Systems USA
02.2010 - 08.2024
- Enhanced customer satisfaction with timely troubleshooting and resolution of product-related issues.
- Maintained accurate records of customer interactions, ensuring seamless communication and follow-up throughout the sales and installation process.
- Built strong relationships with key customers, securing repeat business and long-term loyalty from clients.
- Provided valuable input during product development stages, contributing to successful launches and increased product deployment.
- Coordinated closely with internal teams such as management, finance and logistics departments to ensure smooth order processing for all client installs and repairs.
- Served customers with knowledgeable, friendly support at every stage of install and continuous service.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained current knowledge of evolving changes in technology.
- Presented professional image consistent with company's brand values.
- Kept detailed records of daily activities through online company database.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after install of rental equipment and implemented quick and effective problem resolutions.
- Trained new employees on customer service, money handling and organizing strategies.
- Installed, service and maintained drilling optimization technology to better customers drilling performances.
- Regularly participated in safety meetings and trainings to stay up-to-date on required processes and potential hazards.
- Maintained a company expense card and complied with all company policies on expense tracking and usage.
- Installed, serviced and maintained low voltage sensor equipment.
- Install, service and maintain PLC connected, low voltage sensors and troubleshoot customer panels per diagramed plans.
Electrical Lineman
American Electric Power, AEP
10.2008 - 02.2010
- Installed, serviced and maintained transmission utility lines and sub stations.
- Maintained and operated a Class A CDL.
- Continually participated in daily, weekly and monthly safety stand downs and required trainings.
- Maintained a company expense card and filled out all expense reports in a timely manner for approvals.
- Maintained and serviced all utility vehicles for proper operation.
- Participated in rotational and on-call work schedules.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with local, state, and federal guidelines.
- Participated in ongoing professional development opportunities to stay current on best practices within the electric utility industry.
- Supported emergency response efforts during natural disasters or major outages, restoring power to affected areas promptly.
- Assisted in the design process of new distribution lines as well as upgrades to existing systems based on community needs.
- Improved system reliability by performing regular maintenance on electrical lines and equipment.
- Implemented safety protocols for all team members consistently, minimizing risks associated with high-voltage work environments.
- Upgraded electrical infrastructure with the installation of new transformers, switches, and conductors.
- Performed troubleshooting tasks for various electrical issues, efficiently diagnosing problems and implementing solutions.
- Kept equipment in optimal condition through preventive maintenance checks, reducing mechanical failures during crucial operations.
- Enhanced safety standards through conducting thorough inspections of power lines and utility poles.
- Worked on both dead and energized lines.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Followed all safety protocols and regulations while working at height and with live electricity.
- Inspected power lines for any damage or irregularities and replaced components.
- Assisted with constructing new power lines by using appropriate tools and equipment.
Education
D
High School Diploma -
Karnes City High School
Karnes City, TX05.2006
Skills
- Territory Management
- Customer Service
- Sales Strategies
- Customer Relationship Building
- Relationship Building
- Product and service knowledge
- Interpersonal communication skills
- Client Service
- Complex Problem-Solving
- Staff Training
- Product and Service Sales
- Customer Retention
- Customer Needs Assessment
- Objection handling
- Records Management
- Process Improvement
- Cold-calling
- Performance Tracking
- Upselling and Cross Selling
- Personnel Training
- Systems and software expertise
- Expense Reporting
- Oil & Gas industry knowledge
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Analytical Thinking
- Professionalism
- Continuous Improvement
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Analytical Skills
Family Travel, Sports, Gym Time & Martial Arts training
In my free time my wife and I spend a majority of it on our one son and all his extracurricular activates such as sports, sport specific camps, FFA and other school related activities. I also regularly attend a gym with my wife and son and I train martial arts/ MMA weekly.
Timeline
Field Sales Technician
Pason Systems USA
02.2010 - 08.2024
Electrical Lineman
American Electric Power, AEP
10.2008 - 02.2010
D
High School Diploma -
Karnes City High School
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