Quinnton House
Poth,TX
Summary
Skilled Field Service Technician with background in diagnosing, repairing and optimizing a variety of equipment. Strengths include troubleshooting skills, ability to work independently, and strong customer service orientation. Previous experience has led to improved machine functionality, increased client satisfaction and minimized downtime through timely, efficient service.
Overview
16
16
years of professional experience
Work History
Field Sales Technician
Pason Systems USA
Houston, TX
02.2010 - 08.2024
- Enhanced customer satisfaction with prompt troubleshooting and resolution of product issues.
- Maintained accurate records and ensured seamless communication throughout sales and installation.
- Built strong customer relationships, securing repeat business and long-term loyalty.
- Contributed to successful product launches and deployments through valuable input during development.
- Coordinated with management, finance, and logistics for smooth order processing and installation.
- Provided knowledgeable and friendly support throughout the installation and service process.
- Contributed to team objectives in a fast-paced environment and developed strong local professional relationships.
- Stayed updated on technology changes and presented a professional image consistent with company values.
- Kept detailed records of activities in the company database and collaborated on customer feedback and operational improvements.
- Monitored and resolved post-installation issues with rental equipment, and trained new employees on customer service and procedures.
- Installed, serviced, and maintained drilling optimization technology and low voltage sensor equipment, including PLC-connected sensors and troubleshooting per diagrams.
- Participated in safety meetings and training, adhered to expense policies, and maintained a company expense card.
Electrical Lineman
American Electric Power, AEP
Victoria, TX
10.2008 - 02.2010
- Installed, serviced, and maintained transmission utility lines and substations.
- Operated a Class A CDL and maintained all utility vehicles.
- Participated in daily, weekly, and monthly safety stand-downs and required training.
- Managed expense reports in a timely manner and maintained a company expense card.
- Supported emergency response efforts, restoring power during outages and natural disasters.
- Assisted in designing new distribution lines and upgrading existing systems based on community needs.
- Performed regular maintenance on electrical lines and equipment to improve system reliability.
- Implemented and adhered to safety protocols, minimizing risks in high-voltage environments.
- Upgraded electrical infrastructure with new transformers, switches, and conductors.
- Diagnosed and resolved electrical issues efficiently, performing preventive maintenance to reduce failures.
- Conducted thorough inspections of power lines and utility poles, working on both dead and energized lines.
Education
High School Diploma -
Karnes City High School
Karnes City, TX05.2006
Skills
- Attention to Detail
- Problem-Solving Abilities
- Multitasking
- Precision Communication Installation (satellite/intercom/internet)
- Excellent Communication (Includes both verbal and written)
- Reliability
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Decision-Making
- Self-Motivation
- Analytical Thinking and Skills
- Professionalism and Demeanor
- Continuous Improvement
References
References available upon request.
Timeline
Field Sales Technician
Pason Systems USA
02.2010 - 08.2024
Electrical Lineman
American Electric Power, AEP
10.2008 - 02.2010
High School Diploma -
Karnes City High School
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