Quinnton McMurry
Urbana,MD
Summary
FOH manager with 5 years of experience in leadership roles, skilled in communication, problem-solving, and guiding teams to success. Proven track record in customer service and team management, utilizing MS Excel and Microsoft Office to streamline operations. Dedicated to fostering a supportive and efficient work environment, aiming to drive continuous improvement and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Facility Manager
Hertz
02.2024 - Current
- Provide excellent customer satisfaction and communication to customers, while also assisting in the cleaning, and improving the overall cleanliness of the store
- I Supply and stock materials, and put in data and information about the store
- Assist in area upkeep and maintenance
- Conducted regular inspections of facilities to identify potential issues and areas for improvement.
- Directed staff results by coaching and counseling employees.
- Coordinated with vendors and contractors to complete projects on time and within budget.
- Managed facility operations and maintenance programs to ensure uninterrupted services.
- Managed vendor relationships and oversaw invoice payment for completed projects.
Sales Manager, Customer Service Leader, Hospitality lead
AT&T
12.2022 - 02.2024
- selling products and meeting customer needs while obtaining orders from existing or potential sales outlets.
- Customer relationship management (CRM) software
- Provide excellent customer satisfaction and communication to customers, while also assisting in the cleaning, and improving the overall cleanliness of the store.
- Managed budgets and forecasts, ensuring accurate sales projections and financial planning.
- Developed and implemented effective sales strategies to drive revenue growth.
- Led team of sales professionals, providing coaching and training as needed.
- Streamlined internal workflows within sales department for increased efficiency and productivity.
Assistant Manager, Guest Services / Customer Service Leader, ACE Member
TopGolf
12.2019 - 12.2022
- Manage the process of how guests are served and handled by micromanaging the background computer applications.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate Degree, Courses include: programming, writing, and general coursework. -
Montgomery College
12.2019
High School Degree, Courses included computer technology, programming, foundations of technology. - undefined
Clarksburg High School
06.2016
Skills
- Phenomenal Leadership
- Communication and Guidance
- Great under pressure awareness and problem solving
- Microsoft Office
- MS Word and MS Excel
- Performance Evaluation
- Planning and scheduling
- POS system operations
- Restaurant Operations
- Training and coaching
- Service prioritization
Alternateemail
Qmcmurry@montgomerycollege.edu
Awards
- Topgolf Star award: 2019 Silver award for best Excellence
- Topgolf Star award: 2020 Gold Award For Guest Recognition and Customer Service
Timeline
Facility Manager
Hertz
02.2024 - Current
Sales Manager, Customer Service Leader, Hospitality lead
AT&T
12.2022 - 02.2024
Assistant Manager, Guest Services / Customer Service Leader, ACE Member
TopGolf
12.2019 - 12.2022
Associate Degree, Courses include: programming, writing, and general coursework. -
Montgomery College
High School Degree, Courses included computer technology, programming, foundations of technology. - undefined
Clarksburg High School
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