Quinnyonna Sims
Carrollton,GA
Summary
Professional with strong background in IT support, adept at troubleshooting and resolving technical issues efficiently. Demonstrates focus on teamwork and achieving results, adapting seamlessly to changing environments. Skilled in customer service, problem-solving, and technical communication, ensuring reliable support for users. Known for maintaining high standards and delivering impactful results.
Overview
19
19
years of professional experience
Work History
Service Desk Analyst
Decostar
05.2006 - Current
Resolve customer issues, complaints, and inquires promptly ensuring high satisfaction and first call resolution.
Achieve 100% customer satisfaction
Contribute to team goals
Assist in trouble shooting technical issues
Provide exceptional customer service via phone email or chat
Education
Villa Rica High School
Villa Rica, GA08.2001
Skills
Remote technical support
Timeline
Service Desk Analyst
Decostar
05.2006 - Current
Villa Rica High School
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