Quinporiya Williams
Tuscaloosa ,AL
Summary
Proven professional, adept in transaction processing accuracy and exceptional customer service, enhanced Tower Loan's client satisfaction through effective conflict resolution and empathy. At Southpoint Bank, mastered banking software and fraud detection, significantly reducing discrepancies. Demonstrates strong work ethic and math aptitude, ensuring high-level performance in fast-paced environments.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
3
3
years of professional experience
Work History
Bank Teller
Southpoint Bank
08.2023 - 09.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Customer Service Representative
Tower Loan
07.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
General -
Charles Henderson High School
Troy, AL05.2021
Skills
- Professionalism and Courtesy
- Deposit and withdrawal management
- Transaction Processing
- Banking Software Familiarity
- Data Entry Efficiency
- Balance Transfers
- Account updating
- Transaction processing accuracy
- Fraud Detection Abilities
- Financial product knowledge
- Teller Support
- Strong Work Ethic
- Excellent time management skills
- Cash handling and management
- Positive
- Exceptional customer service
- Conflict resolution techniques
- Math aptitude
- Sorting and Filing
Timeline
Bank Teller
Southpoint Bank
08.2023 - 09.2024
Customer Service Representative
Tower Loan
07.2021 - 05.2023
General -
Charles Henderson High School
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