Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quinsci Valentine

Garland

Summary

Knowledgeable sales and customer service agent with solid background in insurance and property sales and proven ability to build and maintain client relationships. Demonstrated success in identifying client needs and matching them with appropriate solutions. Consistently utilized effective communication and problem-solving skills to enhance client satisfaction.

Overview

9
9
years of professional experience

Work History

Health Insurance Sales Agent

TTEC
06.2025 - Current
  • Assisted clients in understanding health insurance options and benefits.
  • Collaborated with team members to streamline application processes and improve customer service.
  • Participated in training sessions to gain proficiency in health insurance products and sales techniques.
  • Maintained up-to-date knowledge of industry trends, regulations, and competitor products to provide informed recommendations to clients.
  • Developed strong relationships with clients through excellent communication and personalized service.
  • Enhanced customer satisfaction by providing accurate and timely information on health insurance plans and benefits.
  • Provided exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
  • Maintained accurate records of client interactions and policy information in CRM system.
  • Provided guidance on enrollment procedures, ensuring compliance with regulations and policies.

Assistant Property Manager

Berkshire
07.2022 - 12.2024
  • Assisted in daily property maintenance and tenant requests, ensuring prompt resolution of issues.
  • Coordinated leasing activities, including application processing and lease renewals, enhancing operational efficiency.
  • Supported property inspections and prepared reports on maintenance needs for management review.
  • Managed communication with tenants regarding policies, events, and community updates to foster engagement.
  • Helped maintain accurate financial records, tracking rent payments and managing accounts payable processes.
  • Contributed to marketing efforts by creating promotional materials and assisting with property showings.
  • Assisted in onboarding new staff members, training them on property management systems and procedures.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.

Leasing Consultant

Berkshire
07.2020 - 07.2022
  • Facilitated property tours, showcasing amenities and features to prospective tenants.
  • Assisted in lease administration, ensuring compliance with company policies and local regulations.
  • Developed and maintained positive relationships with residents, addressing concerns and enhancing tenant satisfaction.
  • Coordinated marketing initiatives, utilizing social media platforms to promote available units effectively.
  • Conducted market research to analyze competitive properties, adjusting leasing strategies accordingly.
  • Trained new leasing agents on company procedures and customer service best practices.
  • Collaborated with maintenance teams to ensure timely resolution of tenant requests and property upkeep.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Responded to requests and scheduled appointments for property showings.

Rural Mail Carrier Associate

United States Postal Service, USPS
03.2019 - 05.2020
  • Delivered mail accurately to rural routes, ensuring timely service and customer satisfaction.
  • Managed daily route schedules, optimizing delivery efficiency and minimizing delays.
  • Communicated effectively with customers, addressing inquiries and resolving issues promptly.
  • Maintained accurate records of deliveries, ensuring compliance with postal regulations and procedures.
  • Operated postal vehicles safely in various weather conditions, adhering to safety protocols.

Server/Head Bartender

Olive Garden
04.2017 - 04.2019
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with kitchen staff to ensure timely and accurate food preparation.
  • Maintained cleanliness and organization of dining area, enhancing guest experience.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Managed cash register operations, ensuring accurate transactions and balanced till at shift end.
  • Recommended menu items based on guest preferences, increasing customer satisfaction and repeat visits.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Receptionist/Office Administrative Assistant

H&R Block
01.2017 - 04.2019
  • Managed front desk operations, ensuring efficient greeting and check-in processes for visitors.
  • Coordinated appointment scheduling, optimizing daily calendars for staff and clients.
  • Streamlined communication between agents, enhancing information flow and reducing response times.
  • Handled multi-line phone systems, directing calls to appropriate personnel efficiently.
  • Assisted with inventory management of office supplies, maintaining optimal stock levels.
  • Maintained a professional and welcoming environment, fostering positive first impressions for guests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.

Education

Richland College
Dallas, TX

Skills

  • Customer service
  • Licensed insurance agent
  • Insurance sales
  • Appointment management
  • CRM tracking
  • Prospect management
  • Problem-solving
  • Time management
  • Attention to detail
  • Call center customer service
  • Critical thinking
  • Organizational skills

Timeline

Health Insurance Sales Agent

TTEC
06.2025 - Current

Assistant Property Manager

Berkshire
07.2022 - 12.2024

Leasing Consultant

Berkshire
07.2020 - 07.2022

Rural Mail Carrier Associate

United States Postal Service, USPS
03.2019 - 05.2020

Server/Head Bartender

Olive Garden
04.2017 - 04.2019

Receptionist/Office Administrative Assistant

H&R Block
01.2017 - 04.2019

Richland College

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