Quinsetta M. Dupart
Stafford,TX
Summary
To obtain a challenging position within a well-establishedorganization, with opportunities for growth and advancement.A companyin which I
can not onlyutilizemy current knowledge as an administrative, sales and themedical fieldprofessional but also expand thatknowledge to be an
even greater asset tothe company.
Overview
14
14
years of professional experience
Work History
Inside Sales Administrator
THOR Photomedicine
Millersville, MD.
09.2023 - 09.2024
- Receive and process sales orders accurately and efficiently, ensuring all required information is complete
- Coordinate with various departments, such as production and logistics, to ensure timely order fulfillment
- Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities
- Ensure data integrity and accuracy
- Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics
- Provide regular updates on sales metrics to the sales team and management
- Respond to customer inquiries promptly and professionally via email, phone, or in-person
- Provide information about products, pricing, availability, and delivery schedules
- Assist in resolving customer complaints or issues by coordinating with relevant departments
- Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral
- Assist with sales forecasting and budgeting
- Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments
- Ensure accurate stock levels and assist in resolving any discrepancies
- Assist in organizing sales events, trade shows, and conferences
- Coordinate logistics, manage registrations, and provide on-site support when necessary
- Build and maintain strong relationships with customers by providing exceptional customer service
- Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling.
Provider Services Representative
BCBS Premera
Spokane, WA
06.2023 - 12.2023
- Developing, and maintaining service relationships with involved participants, including providers, physicians, and administrators
- Responding todirect and electronic questions from clients about rates, policies, referrals, and eligibility, handling telephone calls for the provider and member inquiries
- Resolving complaints by the member and member representative
- Collecting supporting data and documentation about the member's care
- Conduct research tobe able toprovide a well-informed answerto members' inquiries.
Member Service Representative II
Kelsey Care Advantage
Pearland, TX
08.2022 - 04.2023
- Provides Concierge Service tomembers of the health plan providing a highlevel of serviceto callers
- Provides outreach calls to members to provide information regarding health plan policies
- Obtain responses to various requiredsurveys and promote member retention andgrowthinitiatives
- Resolve inquiries from health plan members, providers, and various customers while consistently exceeding productivity, quality, and service standards
- Respond to administrative issues related to health plan operations including claims resolution, premium billing, medical benefit interpretation, organization and coverage determinations, referral inquiries
- Provides prescription Drug inquiries and enrollment/disenrollment activities
- Handles member and provider calls for our Medicare Advantage plan
- Demonstrates ability to interpret Medicare Policy and Procedures including but not limited to Late enrollment penalty, low-income subsidy, enrollment/disenrollment guidance
Sales Administrative Assistant
Clinical Pathology Laboratories
Houston, TX
08.2019 - 08.2019
- Answered phones andgreet visitors
- Scheduled appointments and maintain calendars for executive staff
- Scheduled and coordinated staff and other meetings
- Collated and distributed mail
- Prepared communications, such as memos, emails, invoices, reports, and other correspondence
- Write and edit documents from letters toreports and instructionaldocuments
- Created and maintainedfiling systems, both electronic and physical
- Assisted all levels of the executive team with requests regarding internal paperwork, new business quotes, hardware requests, Interface requests and financial reports
- Developed and distributed internalreports on business metrics such as revenueand monthly new sales
- Central point of contact between the sales team, management, and external clients
- Aided sales representatives in management of client debt, patient paperwork, and internaldocumentation processes
- Created and manageunified marketingresource, as wellas in house printingof materials
- Served as first point of contactfor newclient inquiries and facilitate setting up new business
- Followedup on a timely basis to all client and employee requests via email andphone
- Ensured proper documentation and materials are accurately completed
- Performedfinancial assessments of existing accounts
- Reviewed all invoicing
- Ensured payment on account bymanaging agingreport
- Provided accurate andcompetitive pricingto clients
- Handled supply ordersfor clients; issues, requests and communicating with warehouse to ensure timely delivery
- Attendedtoclientcallsregardinglargerangeof issuesandquestionspertainingtopricing,supplyordering,testcodesand testsperformed
Corporate Accounts Specialist
Kelsey-Seybold Clinic
Pearland, TX
08.2010 - 08.2019
- PerformedIntake and schedulingfor all corporate accounts:
- Pre-hire screening
- Fit for duty exams
- Pre-Placement exams
- DOT exams
- UGOOK Exams
- Workers Compensation
- Educated patients on the recommended vaccines for foreign travel per CDC recommendations
- Assisted clients with requests via phone and email
- Scheduled healthcare workers annual and requiredvaccinations
PBX Operator
Pearland Medical Center
Pearland, TX
01.2015 - 10.2017
- Received and relays internal and external calls and provides general information accordingto protocol
- Maintained desk directories, on-call list, reference guides and other associated reference materials
- Operated beeper and paging system to contact personnel and codeteam
- Communicated codes, alerts, drills, and other announcements according to established policies and protocols, including disaster management plans
- Maintained PBX Desk Reference Guide, Disaster Manual, On Call Notebook, and TDY
- Telephone
- Monitored all alarms in the PBX Center, notifies appropriate personnel as required and announces Hospital Phases, drills and tests
- All other duties as assigned
Education
High School Diploma - undefined
Medical Billing
Alvin Community College
undefined
Willow RidgeHighSchool
Skills
- Research and analysis
- Sceris
- Sales CRM
- Organization and planning
- Epic & IMM Trac
- SpecimenProcessing
- Dispatching
- Communication (written and verbal) Prioritization and problem-solving
- Proficient inall Microsoft applications
- Excellent problem resolution skills
- Misys
- Big Tin Can
- Typing 50 wpm & 10 key
- Medicare
- Claims
- Referrals
- Insurance verification
- Epic
- Medicare Advantage
- Medicare PartD
- Medicare PartC
- Medical billing
- Problem management
- Grievances
- Coordination of Benefits
- LEP
- Medical sales
- Medical customer service
- Occupational health
- Health Plan Benefits Specialist
- Reimbursement
- Medical terminology
- Phone etiquette
- Customer service
- Data entry
- Communication skills
- Analysis skills
- Certifications and Licenses
- Medical Billing Certification
Timeline
Inside Sales Administrator
THOR Photomedicine
09.2023 - 09.2024
Provider Services Representative
BCBS Premera
06.2023 - 12.2023
Member Service Representative II
Kelsey Care Advantage
08.2022 - 04.2023
Sales Administrative Assistant
Clinical Pathology Laboratories
08.2019 - 08.2019
PBX Operator
Pearland Medical Center
01.2015 - 10.2017
Corporate Accounts Specialist
Kelsey-Seybold Clinic
08.2010 - 08.2019
High School Diploma - undefined
Medical Billing
Alvin Community College
undefined
Willow RidgeHighSchool
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