Quinshada Tyson
Newnan,GA
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs. Results-oriented Assistant Branch Manager with extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
Georgia Banking Company
08.2023 - Current
- Compiled financial data to comply with budget.
- Implemented process improvements to increase productivity.
- Conducted financial due diligence on potential investments and acquisitions.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Developed strategic plans for day-to-day financial operations.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
Regulatory Compliance Analyst
United Bank
05.2022 - 07.2023
- Enhanced overall compliance culture within the organization by promoting awareness campaigns and reinforcing ethical behavior expectations among employees.
- Played a critical role during merger and acquisition deals by providing comprehensive due diligence support and ensuring seamless integration post acquisition.
- Identified gaps in existing compliance processes and recommended updates.
- Conducted regular audits of internal processes, identifying areas for improvement and implementing corrective actions.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Supported the development of new products and services by assessing potential compliance risks and recommending appropriate controls.
- Created and maintained compliant work environment.
- Collaborated with cross-functional teams to develop comprehensive training programs for staff on compliance-related topics.
- Developed risk assessment models to identify potential compliance risks.
- Assisted with development of compliance objectives and strategies.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
CD/IRA Specialist
United Bank
12.2020 - 05.2022
- Updated clients on changes in tax laws and other regulations affecting investments.
- Achieved high client retention rates through proactive outreach and exceptional customer service.
- Consistently met or exceeded established goals related to new account acquisition and asset growth within existing accounts.
- Presented financial plans and investment recommendations to clients.
- Educated clients on the benefits of various IRA types, assisting them in making informed decisions about their retirement savings options.
Lead Teller
United Bank
09.2019 - 12.2020
- Generated monthly reports on customer activity and customer feedback.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Increased efficiency of transaction processing by utilizing technology advancements within the banking platform.
- Established rapport with new clients to increase satisfaction and loyalty.
- Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Handled various accounting transactions.
- Identified potential needs through observation, questioning, and listening.
- Answered inquiries regarding checking and savings accounts and other related products.
Personal Banker
BBVA Compass Bank
01.2017 - 06.2019
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Collected customer information and completed new account forms.
- Expanded customer base by consistently meeting referral goals through networking events and community outreach initiatives.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Cross-sold bank products and services to meet customer needs and provide options.
Customer Service Representative
Wells Fargo
03.2012 - 09.2017
- Answered constant flow of customer calls with minimal wait times.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided primary customer support to internal and external customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Science - Accounting And Finance
Jacksonville State University
Jacksonville, AL08.2011
Skills
- Chartered Business Valuator
- Team Building Leadership
- Planning and coordination
- Chartered Management Consultant
- Friendly
- Relationship Building
- Typing and 10-Key Entry
- Operations Management
- Staff recruitment
- Risk Assessment
- Team Development
- Cash handling expertise
- Federal Regulations
- Documentation Review
- Compliance Reporting
Timeline
Assistant Branch Manager
Georgia Banking Company
08.2023 - Current
Regulatory Compliance Analyst
United Bank
05.2022 - 07.2023
CD/IRA Specialist
United Bank
12.2020 - 05.2022
Lead Teller
United Bank
09.2019 - 12.2020
Personal Banker
BBVA Compass Bank
01.2017 - 06.2019
Customer Service Representative
Wells Fargo
03.2012 - 09.2017
Bachelor of Science - Accounting And Finance
Jacksonville State University
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