Quinston Pugh
Virginia Beach,VA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Norfolk City Treasurer's Office
01.2024 - Current
- Collects a copious amount of money daily for all personal property, businesses, and real estate properties for the city of Norfolk.
- Resolves customer complaints with empathy, resulting in a quick and pleasant experience.
- Manages high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handles escalated calls efficiently, finding satisfactory resolutions for taxpayers while being informative and helpful.
SHIFT LEADER/CUSTOMER SERVICE REPRESENTATIVE
Wawa
09.2019 - 12.2023
- Maintained a high level of professionalism when dealing with difficult customers
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Provided exceptional customer service to ensure customer satisfaction
- Oversee the management of employees in the back, prepare food
- Assist customer needs/concerns, delegate tasks
- Resolved customer complaints promptly and efficiently.
PICKER
Amazon
05.2020 - 06.2023
- Picked customer orders, reviewing for correct number and type of product to eliminate errors
- Worked as part of a team to reach daily picking quotas within specified time frames
- Maintained cleanliness of work area at all times to ensure safe working conditions
- Stocked shelves in the warehouse
- Inspected products for damages before packing them into boxes.
CERTIFIED TRAINER
Chipotle
05.2017 - 09.2019
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary
- Educated employees on proper use of organization's products and systems
- Provided feedback to learners on how they can further develop their skillsets
- Cashier, Trainer, Food prep, Grill Cook
Education
CERTIFICATION IN ROBOTICS ENGINEERING -
Tidewater Community College
Va. Beach, VA01.2020
ROBOTICS IN ENGINEERING -
Governor's STEM Academy for Robotics Engineer
Va. Beach, VA01.2019
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Problem Resolution
- Customer satisfaction measurement
- Microsoft Excel
- Complaint resolution
- Microsoft Outlook
- Money handling abilities
- Data Collection
- Payment Processing
Timeline
Customer Service Representative
Norfolk City Treasurer's Office
01.2024 - Current
PICKER
Amazon
05.2020 - 06.2023
SHIFT LEADER/CUSTOMER SERVICE REPRESENTATIVE
Wawa
09.2019 - 12.2023
CERTIFIED TRAINER
Chipotle
05.2017 - 09.2019
CERTIFICATION IN ROBOTICS ENGINEERING -
Tidewater Community College
ROBOTICS IN ENGINEERING -
Governor's STEM Academy for Robotics Engineer
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