Quint Sharp
West Jordan,UT
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Dedicated Supervisor possessing skilled in addressing and resolving conflicts to maintain team harmony and performance. Offers [Number] years of experience leading talented teams and exceeding objectives. Background includes strong history in [Area of expertise] work.
Overview
1
1
Certification
Work History
Line Haul Supvisor
Old Dominion Freight Line Incva
Salt Lake CIty, UT
2008 - 2023
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated employee schedules according to shift changes and availability.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Monitored operations and reviewed records and metrics to understand company performance.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Responded to customer questions regarding products, prices and availability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained positive working relationship with fellow staff and management.
Superviser
marganthaler
West Valley City, UT
2006 - 2008
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Monitored operations and reviewed records and metrics to understand company performance.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Established and enforced clear goals to keep employees working collaboratively.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Collaborated with other departments to coordinate workflow processes between teams.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responded to customer questions regarding products, prices and availability.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Complied with company policies, objectives and communication goals.
- Identified needs of customers promptly and efficiently.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained positive working relationship with fellow staff and management.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Coached staff members to develop long-term career goals.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Implemented cost-cutting measures without compromising quality of services offered.
- Implemented strategies to take advantage of new opportunities.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
Lead Brake Press Operator
penco products
West Jordan, UT
2000 - 2004
- Oversaw quality control to identify inconsistencies and malfunctions.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Established and enforced clear goals to keep employees working collaboratively.
- Collaborated with other departments to coordinate workflow processes between teams.
- Complied with company policies, objectives and communication goals.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained positive working relationship with fellow staff and management.
- Coached staff members to develop long-term career goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
Glenwood High School IA US
Glenwood, WA06-2025
Skills
- Operations Management
- Training and Mentoring
- Goal-Oriented
Accomplishments
- Many supervisor classes
Certification
- forklift certified
- brake press and CNC machine certified
- customer phone relations certified
Timeline
Line Haul Supvisor
Old Dominion Freight Line Incva
2008 - 2023
Superviser
marganthaler
2006 - 2008
Lead Brake Press Operator
penco products
2000 - 2004
High School Diploma -
Glenwood High School IA US
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