Quintaja Williams
North Chesterfield,Virginia
Summary
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Entry Administrator
Randstad
10.2024 - Current
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
Customer Service Representative
Conduent
02.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Technician
Walgreens
05.2023 - 04.2024
- Maintained patient confidentiality when handling records and sensitive data
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Stocked and replenished shelves to remove out-of-date items from inventory
- Organized work flow in order to meet deadlines for timely completion of tasks
- Complied with state regulations to maintain safe, clean pharmacy
Customer Service Representative
Maxium Healthcare
08.2021 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
VCU Health
06.2019 - 08.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges.
Daycare Teacher
Tasha's Children Palace
07.2015 - 06.2019
- Monitored the classroom environment closely to maintain safety standards at all times
- Engaged children in hands-on activities designed to stimulate curiosity and develop problem-solving skills
- Created a safe, nurturing environment that fostered respect for all individuals
- Monitored student progress and provided feedback to parents and supervisors
- Promoted physical activity by leading outdoor playtime sessions
- Attended to children's basic needs by feeding them, dressing them, and changing diapers
- Diversified teaching methods and instructional materials to meet students' varying needs and interests
Education
High School Diploma -
James River High School
Associate In Physical Therapy -
South University
Skills
- Task Prioritization
- Problem-Solving
- Teamwork and Collaboration
- Goal Setting
- Adaptability and Flexibility
- Interpersonal Communication
- Time Management
- Professionalism
- Efficiency
- Fast typing speed
Certification
- Virginia Annual Health and Safety update Training for childcare staff
- Virginia Preservice Training for childcare staff
Timeline
Data Entry Administrator
Randstad
10.2024 - Current
Customer Service Representative
Conduent
02.2024 - 08.2024
Pharmacy Technician
Walgreens
05.2023 - 04.2024
Customer Service Representative
Maxium Healthcare
08.2021 - 05.2023
Receptionist
VCU Health
06.2019 - 08.2021
Daycare Teacher
Tasha's Children Palace
07.2015 - 06.2019
High School Diploma -
James River High School
Associate In Physical Therapy -
South University
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