Quintana Cartwright
Holly Grove ,AR
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Farm Loan Program Technician
United States Department of Agriculture, USDA
2004.06 - Current
- Program Technician GS -06 Step 01
- Work a compressed schedule starting at 8:00am till 5:30pm and have every other Friday off, Full-Time
- Answer questions daily addressing customer/coworker inquiries from within office and other counties by solving problems and providing program information
- Identify customer needs, explain program details and eligibility and conduct follow up with customers and coworkers when needed.
- Compiles and review application files . Determine the need for additional information and contacts appropriate sources to obtain such information. Provide completed file to specialist, noting problem areas.
- Assist guaranteed lenders to prepare and close guaranteed loans by reviewing applications for completeness an noting problem areas .
- Provide on-call support for critical issues
- Follow all Equal Employment Opportunity laws: fair and impartial to coworkers and customers while implementing programs, complete EEO training timely and understand and implement what is taught
- Close loan and grants; determines if lien priority is correct and disburse funds. Provide technical assistance to loan closing participants regarding FSA procedural requirements for loan closing .
- Assure that all clerical operations are completed in a timely manner and in compliance with FSA procedures. Duties include but not limited to, processing mail, screening telephone calls, preparing and processing travel vouchers, preparations and transmission of time and attendance report to National Finance Center , disposing of records, monitoring Management Records System and updating procedure manuals.
- Knowledge of FSA policies, regulation and procedures applicable to Farm Loans in order to provide substantive information to a diversified group.
- Used computers to generate and process automated program forms.
- Assisted program applicants with form completion, document retrieval and resource management to reduce application delays.
- Attended annual continuing education seminars to obtain updated information on program services.
- Promoted a collaborative work environment by actively participating in team meetings, sharing ideas, and providing feedback on proposed solutions.
- Maintained up-to-date knowledge of programming languages and software applications, staying current with evolving technology landscape.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Program Eligibility Specialist
Arkansas Department of Human Services
2021.03 - 2024.05
- Provided comprehensive support to colleagues during high volume periods or staff absences, demonstrating adaptability and teamwork skills.
- Managed caseloads effectively, balancing workload demands while maintaining timely completion of tasks.
- Participated in ongoing professional development opportunities, staying informed on best practices within the field of eligibility assessment.
- Ensured accuracy in data entry through meticulous attention to detail when inputting client information into electronic systems.
- Advised clients on steps to take in order to maintain or regain program eligibility, fostering long-term success and benefits for those served.
- Reduced processing times by creating efficient workflows for managing high-volume applications during peak periods.
- Contributed to program success by identifying areas for improvement in the application process and recommending solutions accordingly.
- Served as a reliable resource for clients, answering questions and resolving concerns regarding their eligibility status promptly.
- Assisted in the development of training materials for new Program Eligibility Specialists, contributing to a stronger workforce.
- Maintained up-to-date knowledge of program policies and regulations, providing accurate guidance to both clients and colleagues.
- Collaborated with team members to develop and refine procedures, optimizing the overall effectiveness of the eligibility process.
- Developed and maintained a comprehensive knowledge base of available resources within the community, ensuring clients had access to needed support services.
- Improved client satisfaction through clear communication of eligibility requirements and diligent follow-up on requests.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy regulations at all times.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Trained staff on current eligibility requirements and policies.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Local Office Administrative Assistant
Arkansas Department of Human Services
2020.02 - 2021.03
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Paraprofessional
Kiddie Kollege Day Care Center
2018.08 - 2019.01
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Administered tests and assessments to evaluate student progress and performance.
Assistant Director
Faith Preschool Academy
2017.01 - 2018.05
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Managed department budget to ensure adequate resources for staff development and instructional materials.
Teacher
Kiddie Kollege Day Care Center
2009.04 - 2016.12
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Associate of Applied Science -
Phillips Community College of The University of Arkansas
Stuttgart AR 05.2023
Early Childhood Technical - Early Childhood
Phillips Community College of The University of Arkansas
Stuttgart AT 05.2021
High School Diploma -
Clarendon High School
Clarendon, AR05.2008
Skills
- Maintenance Scheduling
- Customer Support
- Organizational Skills
- Adaptability and Flexibility
- Time management abilities
- Excellent Communication
- Decision-Making
- Reliability
- Data Analysis
- Program Policy Development
- Teamwork and Collaboration
- Problem-Solving
Timeline
Program Eligibility Specialist
Arkansas Department of Human Services
2021.03 - 2024.05
Local Office Administrative Assistant
Arkansas Department of Human Services
2020.02 - 2021.03
Paraprofessional
Kiddie Kollege Day Care Center
2018.08 - 2019.01
Assistant Director
Faith Preschool Academy
2017.01 - 2018.05
Teacher
Kiddie Kollege Day Care Center
2009.04 - 2016.12
Farm Loan Program Technician
United States Department of Agriculture, USDA
2004.06 - Current
Associate of Applied Science -
Phillips Community College of The University of Arkansas
Early Childhood Technical - Early Childhood
Phillips Community College of The University of Arkansas
High School Diploma -
Clarendon High School
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