Quintara Clarke
Scranton,PA
Summary
Medical Assistant student with a strong background in customer service, With excellent communication skills, a commitment to detail, and a proven ability to manage multiple tasks and prioritize effectively, this candidate is well-suited to thrive in a fast-paced environment. Seeking a position where they can make a positive impact on customers outcomes. Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Camelback Inn
Tannersville, PA
04.2024 - 09.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Medical Assistant Intern
NEPHROLOGY DIAGNOSTIC CENTER
New York, NY
03.2022 - 04.2022
- Collected and recorded vital signs and medical information, ensured accuracy in patient documentation
- Prepared exam rooms and provided support to practitioners during clinical procedures and physical exams
- Managed patient payments updated electronic records and maintained up-to-date insurance information
- Coordinated patient flow, reported COVID test, Rapids, Flu, and ensured a smooth and patient experience
- Conducted and performed EKG'S, documented physicians' notes and changes in medical conditions
- Prepped and cleaned exam rooms for clinical procedures and assisted practitioners with patient care
- Managed patient's records, payment schedules, and insurance updated into company database
Sales Associate
RALPH LAUREN
TOBYHANNA, PA
07.2020 - 12.2020
- Greeted customers and provide assistance with their shopping needs: promoted and upsold products to customers
- Processed customer purchases through a point-of-sale (POS) system: handled customer complaints and concerns
- Maintained a clean and organized store appearance: restocked merchandise on the sales floor and maintain inventory
- Provided product knowledge and expertise to customers: collaborated with team members to meet store goals
- Participated in store meetings and training sessions to improve product knowledge and sales skills
- Maintained knowledge of current sales, promotions, and store policies
Cashier
SHOPRITE
Poconos Summit, PA
09.2019 - 06.2020
- Scanned and processed customer purchases accurately: handled cash, credit/debit card, and other forms of payments
- Resolved customer complaints and concerns in a professional manner: maintained a clean and organized checkout area
- Provided excellent customer service by assisting and greeting customers: handled returns in accordance with store policies
- Maintained knowledge of current sales, promotions, and store policies: counted cash drawer and balance at the end of shift
- Collaborated with coworkers to ensure store operations: assisted with inventory management and restocking of products
Education
High school graduate - Diploma -
POCONO MOUNTAIN WEST HS
Pocono summit, PA07.2021
Medical Assistant Certificate -
BRONX EDUCATIONAL OPPORTUNITY CENTER
New York, NYSkills
- Bilingual Spanish and English
- Phlebotomy
- EKG
- Computer Software (Practice Fusion)
- Medical Office Specialist
- Insurance underwriting
- Cash management
- Credit management
- Customer service
- Team coordination
- Communication skills
- Organizational skills
- Efficiency
- Clinical applications
- Exam room preparation
- Physician support
- Quality Assurance
- Technical Support
- Customer Service
- Providing customer support
- Call Center Operations
Specialskillsandtraining
- Bilingual Spanish and English
- Trained in Phlebotomy and EKG
- Knowledgeable in computer Software (Practice Fusion)
- Trained Medical Office Specialist
- Extensive knowledge in insurance underwriting
- Accurate cash and credit management
- Experienced in customer service
- Excellent coordination with a team to achieve results
- Competent in communication skills
- Highly organized and efficient
- Clinical applications
- Exam room preparation
- Physician support
Training
- Medical Terminology/Medical Office Procedures
- Clinical Procedures/Phlebotomy/EKG
- Anatomy & Physiology/Medical Legal Law and Ethics
Timeline
Call Center Representative
Camelback Inn
04.2024 - 09.2024
Medical Assistant Intern
NEPHROLOGY DIAGNOSTIC CENTER
03.2022 - 04.2022
Sales Associate
RALPH LAUREN
07.2020 - 12.2020
Cashier
SHOPRITE
09.2019 - 06.2020
High school graduate - Diploma -
POCONO MOUNTAIN WEST HS
Medical Assistant Certificate -
BRONX EDUCATIONAL OPPORTUNITY CENTER
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