Quintarah Hammond
Lynchburg,United States
Summary
Resourceful Healthcare Professional with over 12 years of experience in fast-paced environments, specializing in enhancing patient care and operational efficiency. Expertise in customer service management, conflict resolution, and electronic healthcare platforms. Strong skills in issue triaging, process improvement, and cross-functional collaboration to address complex challenges while effectively managing multiple priorities.
Overview
8
8
years of professional experience
Work History
Travel RN
IntelyCare
Virginia, United States
06.2023 - Current
- Provided comprehensive patient support by assessing needs, resolving concerns, and delivering timely solutions in a dynamic healthcare setting.
- Investigated patient care issues, identified root causes, and collaborated with interdisciplinary teams to implement effective resolution strategies.
- Facilitated communication among patients, providers, leadership, and external partners to resolve inquiries quickly.
- Educated patients and staff on processes, workflows, and technology systems to enhance adoption and operational effectiveness.
- Leveraged electronic healthcare platforms and digital tools for precise documentation, analysis, and communication of critical patient information.
- Orchestrated multiple responsibilities simultaneously, ensuring meticulous documentation and adherence to stringent quality standards.
- Maintained detailed patient records and tracked outcomes to support comprehensive reporting, regulatory compliance, and performance improvement initiatives.
- Identified patterns in patient care issues and provided recommendations for workflow optimization and improved user experience.
Travel RN
Aya Healthcare
Roanoke, United States
02.2025 - 04.2025
- Administered acute care nursing services, conducting comprehensive patient assessments, precise medication administration, and coordinating with interdisciplinary teams to optimize patient outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans, enhancing patient recovery and overall care quality.
- Monitored patient vital signs, promptly reporting changes to the medical team to facilitate timely interventions.
- Delivered medications and treatments prescribed by healthcare providers.
Travel RN (Med-Surg Orthopedics / Neurosurgery)
AMN Healthcare
Washington, United States
02.2023 - 06.2024
- Administered medications and treatments to diverse patient populations, ensuring adherence to safety protocols and improving patient outcomes.
- Monitored vital signs and documented patient progress to support timely interventions and continuity of care.
- Directed staffing assignments, executed chart audits, managed central line care, coordinated multidisciplinary rounds, and oversaw admissions, discharges, and transfers to ensure optimal patient flow and care continuity.
- Collaborated with healthcare teams to develop patient care plans.
Travel RN (General Surgery / Telemetry Float)
Atlas MedStaff
Columbia, United States
10.2022 - 01.2023
- Conducted patient assessments, performed IV therapy and lab draws, administered medications, and tailored care plans to meet individual patient needs.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Monitored patient vital signs and reported changes to medical staff promptly.
- Administered medications following established protocols and patient care standards.
Travel RN (Acute Rehabilitation)
Maxim Healthcare
Charlottesville, United States
08.2021 - 05.2022
- Delivered interdisciplinary rehabilitation care, coordinating patient progression plans to enhance recovery outcomes.
- Collaborated with interdisciplinary teams to develop patient care plans.
- Monitored vital signs and documented patient progress regularly.
- Administered medications and treatments to patients in various healthcare settings.
Travel RN (Med-Surg / Telemetry Float)
Aya Healthcare
Baltimore, United States
06.2021 - 11.2021
- Delivered patient care in diverse settings across multiple facilities.
- Administered medications and monitored patient responses effectively.
- Collaborated with healthcare teams to develop patient-centered care plans.
- Directed unit operations as Charge Nurse, supervised LPNs, developed staff assignments, and managed patient admissions.
Travel RN
Medical Solutions
Virginia, United States
05.2020 - 05.2021
- Managed care for high-acuity LTACH patients at Kissito Brian Center, focusing on ventilator and PEG tube management to ensure optimal patient outcomes.
- Administered medications and treatments as prescribed by healthcare providers.
- Monitored patient health status and reported changes to the medical team.
- Collaborated with nursing staff to develop personalized care plans.
Travel RN
Nightingale Nurses
Lynchburg, United States
09.2018 - 04.2020
- Managed recovery and rehabilitation of post-ICU patients in a long-term acute care hospital at Centra Specialty Hospital.
- Delivered compassionate care on the orthopedic med-surg unit at Lynchburg General Hospital, earning the Daisy Award for exceptional patient service.
- Administered medications and treatments according to physician orders and care plans.
- Monitored patient vitals and reported changes to healthcare team promptly.
- Collaborated with multidisciplinary teams to develop comprehensive care strategies.
Education
Master of Science - Psychiatric Mental Health Nurse Practitioner
Chamberlain University
Chicago, Illinois08-2026
Bachelor of Science - Nursing
Chamberlain University
Chicago, Illinois08-2019
Associate of Applied Science - Nursing
ECPI University
Roanoke, Virginia06-2017
Skills
- Patient assessment
- Medication administration
- Care planning
- Clinical documentation
- Direct patient care
- Discharge planning
- Orthopedic nursing
- Nursing documentation
- Care plan development
- Oncology nursing
- Orthopedic nursing
- Medical-surgical nursing
- Geriatric nursing
- Wound care
- Telemetry monitoring
- Crisis intervention strategies
- User Training & Education
- Client Support & Relationship Management
- Patient needs assessment
- Cross-Functional Collaboration
- Interdisciplinary collaboration
- Care coordination
- Patient retention
- Quality initiatives
- Escalation Management
- Ticket resolution
- Ticketing/Case Management Concepts
- Technical Troubleshooting
- Digital Documentation Platforms
- Electronic Health Record (EHR) Systems
- Healthcare Information Systems
- Medical records management
- Data Analysis & Reporting
- Microsoft Excel & Data Management
- Microsoft 365 Data Entry & Presentation
- Microsoft Office Suite
- Process Improvement
- Adaptability
- Organizational skills
- Effective communication
- Time management
- Multitasking
- Decision-making
- Professional demeanor
- Compassionate and caring
- Relationship building
- Customer engagement
- Customer satisfaction
- Care coordination
- Customer Service Recovery
- Patient retention
- Knowledge base development
- Routine assessments
- Insulin medication assistance
- Heartsaver first aid CPR AED (first aid CPR AED)
- Privacy and confidentiality
- Joint commission compliance
- Regulatory compliance
- New hire training
- Nonviolent crisis intervention (NVCI)
- Critical thinking
- Treatment recommendations
- Critical thinking
- Treatment recommendations
- Compassionate and caring
- Relationship building
- Insulin medication assistance
- Needs assessment
- Nonviolent crisis intervention (NVCI)
- Routine assessments
- Healthcare Information Systems
- Crisis intervention strategies
- Time management
- Customer engagement
- Customer satisfaction
- Treatment recommendations
- Customer Service Recovery
- Patient retention
Languages
English, Native
Timeline
Travel RN
Aya Healthcare
02.2025 - 04.2025
Travel RN
IntelyCare
06.2023 - Current
Travel RN (Med-Surg Orthopedics / Neurosurgery)
AMN Healthcare
02.2023 - 06.2024
Travel RN (General Surgery / Telemetry Float)
Atlas MedStaff
10.2022 - 01.2023
Travel RN (Acute Rehabilitation)
Maxim Healthcare
08.2021 - 05.2022
Travel RN (Med-Surg / Telemetry Float)
Aya Healthcare
06.2021 - 11.2021
Travel RN
Medical Solutions
05.2020 - 05.2021
Travel RN
Nightingale Nurses
09.2018 - 04.2020
Master of Science - Psychiatric Mental Health Nurse Practitioner
Chamberlain University
Bachelor of Science - Nursing
Chamberlain University
Associate of Applied Science - Nursing
ECPI University