Quintella Richardson

• Monitored inmate movements, activities, and interactions with other inmates.
• Provided guidance and instruction to inmates in a correctional setting.
• Assisted with processing new arrivals into the correctional facility by verifying documents and conducting initial screenings.
• Collaborated with outside agencies such as law enforcement personnel and social workers regarding inmate issues.
• Detected potential threats and quickly defused conflicts.
• Received property from incoming inmates, provided receipts and inspected items for contraband.
• Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints on the computer.
• Instructed inmates on work detail.
• Conducted fire, safety and sanitation inspections.
• Processed incoming and outgoing inmates.
• Conducted visual searches, photographs, completed fingerprint cards and made identification cards. prepared skinny files.
• Placed and removed security devices.
• Communicate with fellow law enforcement officers regarding security issues, property, medication and behavioral problems.
• Defused potential altercations regarding inmate on inmate and inmate on staff.
• Utilize verbal commands and positive communication to explain to inmates the consequences of their actions.
• Lectured incoming inmates regarding policy and procedures of the R&D Department and effectively communicated those instructions.
• Used BOP programs such as Sentry, Microsoft, rabid, Maps Bopware, Trulincs, Trufacs, Trupaid and all Tru programs.
• Key in and out of Sentry.
• Distrubute and search inmate mail.
• Certified with Central Inmate Monitoring System with a passing score of 98%.
• Goverment credit card holder.
• Maintain a system of security when processing inmates with security Threat groups issues, separtees, and witsec inmates. I keep these separated throughout the entire screening process.
• Inform Correctional officers and case mangers of issues regarding inmates.
• Screen calls inquiring about inmate status which is unknown and not included on the Sentry Roster and forward calls to Institution Locator.
• Use time management to complete work assignment's using due dates and calendars to ensure assignments and task are completed prior to due dates.

• Developed and implemented processes for evaluating vendors and suppliers to ensure compliance with organizational requirements.
• Managed the procurement process, from requisition through payment, including issuing purchase orders and tracking deliveries.
• Evaluated supplier performance to ensure quality of goods or services delivered met expected standards.
• Created strategies to reduce cost while maintaining quality of purchased materials.
• Negotiated contracts with vendors and suppliers to secure favorable terms and pricing.
• Conducted research on potential vendors and suppliers to assess their capabilities in meeting organizational needs.
• Analyzed inventory levels, forecast demand, and determined reorder points as needed.
• Coordinated activities related to the disposal of surplus equipment or materials no longer required by the organization.
• Provided guidance on contract management best practices, policies, procedures, and regulations to staff members as needed.
• Ensured that all purchases were compliant with applicable laws, regulations, codes, standards, and company policies.
• Researched new sources of supply for existing products or services in order to obtain better pricing or improved quality.
• Reviewed invoices for accuracy prior to submitting them for payment processing.
• Performed regular audits of purchasing records to ensure data accuracy.
• Participated in negotiations with external parties regarding contractual agreements.
• Created and calculated purchase orders to follow price quotes and reductions.
• Maintained information database related to products and service availability, supplier capabilities and lead times.
• Verified purchase requisitions by comparing items requested to master list.
• Evaluated current vendors and sourced out new vendors for bidding requests.
• Documented contracts terminations and written reports.
• Selected purchasing methods to help to help make decisions on purchases that would be competitive.
• Follow Federal Acquisitions and reviewed real and personal property reports.
• Entered data into Sentry to obtain reports.
• Transfer property from department to department according to policy.
• Conduct daily inventory and filling of government property.
• Ensured accuracy of documentation and timely recordings of orders for capitalized accountable personal property.
• Prepare proposals, request and quotes to negotiate purchase terms and conditions.
• Issued and prepared purchase orders agreements.
• Monitored supplier performance and resolved issues and concerns.
• Ensured excess property acquisition and ensures excess property disposal.
• Scheduled meetings with contractors representatives to negotiate formal contracts.
• Prepared and submitted various procurement reports, cost proposals.
• Developed new sources of supply in bidding.
• assisted in evaluation and reporting of final disposition of personal property.
• Completed on the job training for the inventory of property position.
• Procurement of commissary sale items, reconciliation of credit card purchases, analyzing reconciling.
• Keyed and input data into SPMS/SKPMS and conducted monthly reports for Financial Management and SCRO.
• Ensured accountability of personal and real property to include selling, transferring, disposing and acquiring property.
• Completed documentation to ensure and correct processing of all equipment for accountability purposes.
• Reconciled quarterly pre-checks and annual property inventories.
• Coordinated with staff, department heads, APO's and staff recommending disposition of excess property and requiring approval for proper disposition.
• Trained Accountable Property officers within the Institution to ensure that staff properly account s for all equipment they are responsible for.
• Conducted several Operational reviews for the Financial Management Inventory.
• Communicate and correspond with vendors and contractors to negotiate procurements and analyze, evaluate contracts.
• Performed monthly reconcile to ensure orders are placed and reconciled credit card purchase orders.
• Prepare purchase items and ensured all receivers have corrected data in the system.
• Perform market analysis to ensure the bidding process is done correctly and fair.
• Utilized computer programs to enter and retrieve information regarding stock inventory.
• I have Warrant authority to make purchases in FMIS and UFMS.

I have implemented solutions and provided direct assistance to staff and inmates regarding

system/application functionality; and I have prepared responses to "Inmate Requests to Staff

Members" (Cop-Outs) or electronic messages from inmates regarding Trust Fund/Deposit Fund

operational, system, and/or application issues.

Experience in working with the Trust Fund network systems and system administration to analyze, resolve, troubleshoot, and report problems in the system.

In a lead capacity, I have demonstrated proper work procedures; and I have assessed the work of others during an operational review; and I have delegated assignments to others during the supervisor's absence.

I have performed duties in various operational areas, moving between each area numerous

times on a daily basis, ensuring deadlines were met; and I have developed checklists to ensure

efficient work flow and policy requirements were accomplished and maintained; and I have

coordinated with multiple departments to provide guidance, training, and assistance regarding

an operational, program, or system issue.

I have monitored Trust Fund monies in areas such as recreation, psychology, education, or

chaplaincy; and I have assisted in developing Freedom of Information responses; and I have

answered Trust Fund policy questions from vendors; and I have assisted Program Review staff in clarifying local policy issues.

I have implemented solutions and provided direct assistance to staff and inmates regarding

system/application functionality; and I have prepared responses to "Inmate Requests to Staff

Members" (Cop-Outs) or electronic messages from inmates regarding Trust Fund/Deposit Fund

operational, system, and application issues.

Supervise inmates in a correctional setting; and I have interpreted oral and written instruction

for workers.

Experience in providing administration and monitoring of TRULINCS and responsible for

maintenance of the system and equipment.

I have processed various inmate accounting transactions timely and followed-up on and

corrected issues identified by the department head; and I have performed various inventories

within the institution; and I have reviewed vendor invoices for accuracy; and I have used

financial management policy to process purchases, travel, inmate payroll, etc.

Experience in providing guidance, technical assistance, training and resolving problems

regarding Trust Fund programs.

Supervise an inmate crew in the line of work in a correctional setting and I have made work

assignments according to individual abilities and scheduled workflow in keeping with security

needs.

Experience in checking bid requests, cost estimates, contracts, specifications and drawings that characteristics therein are complied with and are compatible to each other

with the process capabilities of the factory.

I have ensured accounting functions/transactions to FMIS, TRUFACS, TRUFONE,andTRULINCS

were completed accurately, and all systems are reconciled monthly; and I have reviewed and

analyzed financial records and made recommendations to improve procedures and processes

to benefit the overall operation; and I have performed functions as the team lead during

internal audits or operational reviews of the Trust Fund Department and/or Business Office.

I have trained new employees in Trust Fund operations; and as acting supervisor, I have

reviewed the work of others to ensure compliance with Trust Fund policy; and I have

independently prioritized work assignments and established a method for completing

assignments; and I have initiated work flow improvements.

I have generated and monitored reports regarding inmate accounts, money and spending

patterns, inventories, and system usage; and I have created spreadsheets using complex

formulas and intra-dependent worksheets in Excel or similar type applications, which improved

the accuracy and effectiveness of the departmental operations.

In a lead position, I have trained and provided guidance to others; and I have supervised an

inmate work crew in the warehouse, commissary, or laundry.

I have accomplished several tasks at once by delegating some responsibility to others.

I have assisted in drafting local Bureau of Prisons' policy for an area of Financial Management;

and I have explained Business Office policies to inmates; and I have answered Bureau of Prisons' policy questions from vendors providing services to the government.

- I have utilized existing spreadsheets in Excel or similar type applications to complete tasks; and I have identified the appropriate records/data to complete a project; and I have maintained

office files as required by policy or institution procedures; and I have acquired, retrieved,

organized and maintained data/information.

I have identified inmate performance issues/deficiencies and provided instructions on improving performance, to include written warning(s) or monitoring.

I have prepared memorandums for internal distribution.

I have performed the duties of team leader or point of contact/liaison during the

implementation or initiation of a new automated system, application, program, or operational

area; and I have served as acting Trust Fund Supervisor, assuming all responsibilities and authority thereof, during an extended absence, or transition period.

* I have prepared inmate performance/pay reports.

* I have prepared justification for the purchase of updated equipment or supplies.

* I have maintained/monitored inmate accounts and/or reviewed/evaluated TRUNET/TRULINKS

(all applications) reports to identify, research, and/or resolve/report unusual/suspicious activity.

* I have drafted a response for a request of information for the Warden or CEO's signature; and I have participated in an operational review or comparable external audit.

* I have prepared computerized reports or spreadsheets displaying Trust Fund information; and I have used computer programs or graphics software to produce charts; and I have developed

position control data base to track Trust Fund information; and I have accessed and corrected

minor problems in executable programs.

*I have keyed Trust Fund entries into the Financial Management Information System; and I have

made entries into the Inmate Telephone System or Trust Fund Accounting and Commissary

System; and I have prepared monthly or quarterly Trust Fund reports.

Developed and implemented programs to safeguard assets.

Analyze financial data to assess trust fund performance and make recommendations for

improvement.

* Worked successfully with diverse group of coworkers and inmates to accomplish goals and

address issues related to our products and services.

* I have retrieved and/or generated Trust Fund data from multiple Trust Fund applications and/or sources and provided it to multiple end users and I have identified system/application

errors/malfunction and independently implemented corrective measures.

I demonstrate fairness, professionalism and tact when interacting with others; understands and interacts effectively with a variety of people to include those who are difficult, hostile or

distressed; adjusts interpersonal style as needed to interact with differing individuals.

Develop and recommended plans to strengthen controls to prevent the reoccurrence of fraud

and theft.

Lead team Meetings.

Analyze financial data to assess Trust Fund's performance and made recommendations for

improvement.

I have provided instructions to subordinates/inmates in the completion of a production run; and I have maintained the production schedule.

I have assigned supplementary duties during product change-over to ensure the proper disposal of unused materials.

I have developed procedures that were subsequently implemented which improved production or operations.

Provided feedback to the administration concerning problems, needs and procedures.

I have held the position of Temporary Trust Fund Specialist for (60) days for a total of 600 hours. As the Temporary Trust fund Specialist I have made entries into Trufacs, Trulincs and Trufone, Trupaid, and Truweb system. I have prepared monthly and quarterly Trust Fund Reports. I have prepared and printed monthly and quarterly reports. I have performed trouble shooting and resolved technical problems. If any problems arise I submit a trouble ticket to fix the problems. I have performed Operational Reviews of all area concerning Trust Fund operations. I have provided guidance , technical assistance, training and resolving problems regarding to Trust Fund programs. I'm responsible for organizing and maintaining data and information systems. I serve as a Truaccess roll manger assigning access rights to employees. On a daily basics I work with others to correct errors and malfunctions. I gather information on a daily basis to print daily reports. I ensure accounting functions and transactions to FMIS, Trufacs, Trufone, and Trulincs were completed accurately and all systems are reconciled monthly. I ensure all daily task are complete at the end of the day. I process inmates accounting transactions. I verify invoice charges are correct when completing receiving reports. I key in DHO sanctions when inmates have sentencing for commissary restrictions , phone restrictions and e-mail restrictions. I am experience with keying in BP 199 request to approve or reject. I set up account management through Truacces to modify staff accounts and give PIV exemptions to staff. I have processed and Keyed in inmate payroll throughout the Institution. I run inmate FRP financial reports. I'm responsible for preparing and filing the department T&A paperwork. On several occasions I conduct Admissions and Orientation for new commits and acted as Trust Fund department supervisor in the absence of Trust Fund Supervisor. I'm responsible for checking and responding to inmate to staff electronic cop-outs request in a timely manner. I have used the the inmate deposit fund to approve or reject withdrawal funds. I release inmate funds through Trutrac . I make sure are the daily reports are printed before my shift ends. I have responded to inmate inquiry regarding his/her account. Explained account information to a department head. I have experience conducting individual and group counseling sessions. I perform safety talks I have the ability to coordinate, analyze, observe, make decisions and meet deadlines in a detail-oriented manner. Prepared memorandums to improve operations in Trust Fund. Provided information and technical assistance and training to executive staff and department heads. I prepare purchase orders . Conduct maintenance on inmate computers and phones. Periodically inspect equipment . I currently hold a purchasing warrant for $10,000.

As a correctional officer working at a housing unit I am responsible for the supervision and accountability of a diverse group of inmates, some which require closer supervision due to a mental or physical illness. By demonstrating use of sound judgment I can manage inmates with emotional problems and disruptive behavior by verbally interacting and giving them instructions to follow. I have the ability to make quick decisions when the situation calls for. I have guided inmates making sure they understand the rules and regulations and I ensure judicial sanctions are carried out as needed. I maintain accountability of inmates during control movements. I perform pat-searches throughout my shift. I conduct random alcohol tests, I respond to emergencies. Constantly I communicate with the medical or psychology department for any inmate that seems to be ill or in distress. I supervise the work crews and unit orderlies to maintain a clean and safe environment through proper sanitation standards. I check doors, windows and fire exits to make sure everything is up to code and to prevent any escapes. I have the ability to communicate both orally and in writing with my supervisors, peers and others. When required I am responsible for the safe transport of inmates back and forth from the institution to the local hospitals, insuring while they are in my custody public as well as personal safety. I have the ability to analyze and evaluate data, information or problems in order to maintain welfare of staff, inmates and public. I have coordinated and prepared inmates for transport. Working the front lobby, I am in continuous contact with the public and several law enforcement agencies. I interpret and apply policy and institutional federal guidelines. By having the ability to collect and organize information I am able to answer questions or direct them to the proper personnel. I am always alert and vigilant to prevent any contraband from getting into the institution. I use the computer accordingly and the use of other office equipment in order to accomplish the task, I screen visitors, staff and contract workers by assuring that they clear the metal detector and their personal property clears the X-ray machine. I conduct visual searches of staff when entering the institution, and I have to positively identify contract workers and vehicle operators prior to given them access into the institution. When assigned as a perimeter patrol officer, I patrol the institutional grounds ensuring public as well as prison safety. This is an armed post, and by having vast and clear knowledge of federal policy, institutional guidelines and firearm carrying procedure I am able to carry out the duties of this post. Working as control 1 officer, I am required to conduct daily moves using sentry to key inmates in and out of the institution to local hospital. I have also entered furlough information into sentry. This post allows me to process information concerning with inmate intake and release from their assigned quarters. I issue equipment to the appropriate staff, positively identify all staff and visitors entering and exiting the Institution. I also monitor cameras set throughout the institution; I am in constant alert-mode listening to all radio channels in the event of body alarm activation or any other emergency situation. When working in the special housing unit I restrain inmates properly when moving them in and out of their cell. I conduct the required thirty minute round checks, and I make sure the daily documentation gets done correctly. I conduct the cell rotation as required by policy, and I maintain a good report with my coworkers and supervisors. As a Visiting Room #1 Officer I key all inmates in and out of the visiting room, do stand -up counts and monitor the visitation through direct supervision and monitoring the cameras to make sure the rules and guidelines of the Institution are being followed. As a correctional officer I have come across with a vast variety of situations, some in which I have had to conduct investigations and do research to prevent a bad outcome. I have also had to do scene preservation when an inmate has passed away during my shift, and sometimes I have had to follow proper procedures for control of evidence. I also have extensive knowledge in inmate phone monitoring. I forward questionable or suspicious phone call and emails from inmates to the S.I.S office, and I also notify SIA if necessary. I am always firm but fair when I discipline inmates, consistent with the way I treat each and every single one of them. I always maintain strict control over hazardous tools and equipment, locks, keys, or other items that could be used in an escape or cause injury to others.

As a Correctional Officer working, I utilize my writing skills on a daily basis. I use a variety of forms for purposes which include; inmate accountability, inmate evaluations, security reports, confidential logs, incident reports, and memorandums. As a unit officer, I maintain shift logs in chronological order, individual logs of each inmate placed in Special Housing to reflect meals, showers, and recreation. My knowledge and proper completion of these logs assists in the safe and orderly running of the unit. I demonstrated an ability to work well with my supervisors and peers alike, while maintain a positive rapport with other staff members. One of my responsibilities is to show direction with the intent to teach these individuals how to participate in different sports and activities. I had to assign goals , motivate and give constructive criticism and follow up on assigned task to ensure quality learning patterns. I have helped coordinate a number of activities such as handball league tournaments and basketball league tournaments. I also assisted with scheduling and planning board games for inmate population during holidays. I have donated numerous off duty hours to gain familiarity with more difficult posts, such as front lobby, and phone room, prior to being assigned to these positions. I have coordinated and prepared inmates for transports. I have scanned mail and disseminated gang related intelligence material. vigilant to prevent any contraband from getting into the institution. I use the computer accordingly and the use of other office equipment in order to accomplish the task, I screen visitors, staff and contract workers by assuring that they clear the metal detector and their personal property clears the X-ray machine. I conduct visual searches of staff when entering the institution, and I have to positively identify contract workers and vehicle operators prior to given them access into the institution. When assigned as perimeter patrol officer, I patrol the institutional grounds ensuring public as well as prison safety. This is an armed post, and by having vast and clear knowledge of federal policy, institutional guidelines and firearm carrying procedure I am able to carry out the duties of this post. Working as control 2 officer, I’m proficient in the use of SENTRY . I have also entered furlough information into sentry. This post allows me to process information concerning with inmate intake and release from their assigned quarters. I issue equipment to the appropriate staff, positively identify all staff and visitors entering and exiting the Institution. I also monitor cameras set throughout the institution; I am in constant alert-mode listening to all radio channels in the event of body alarm activation or any other emergency situation. When working in the special housing unit I restrain inmates properly when moving them in and out of their cell. I conduct the required thirty minute round checks, and I make sure the daily documentation gets done correctly. I conduct the cell rotation as required by policy, and I maintain a good report with my coworkers and supervisors. As a Visiting Room #1 Officer I key all inmates in and out of the visiting room, do stand -up counts and monitor the visitation through direct supervision and monitoring the cameras to make sure the rules and guidelines of the Institution are being followed. As a correctional officer I have come across with a vast variety of situations, some in which I have had to conduct investigations and do research to prevent a bad outcome. I have also had to do scene preservation when an inmate has passed away during my shift, and sometimes I have had to follow proper procedures for control of evidence. I also have extensive knowledge in inmate phone monitoring. I forward questionable or suspicious phone call and emails from inmates to the S.I.S office, I am always firm but fair when I discipline inmates, consistent with the way I treat each and every single one of them. I always maintain strict control over hazardous tools and equipment, locks, keys, or other items that could be used in an escape or cause injury to others.

As a correctional officer working in inmate records I checked documents for accuracy, transporting documents, and maintaining files. Performed data entry using sentry to make and add deletions to inmate rosters. I was responsible for keeping track of inmates sentencing dates. Inmate classification, finger printing and taking photos of incoming inmates. Prepared and printed inmate rosters. I also arranged and assembled board tags on the count room board. I have processed incoming and outgoing inmates. Conducted visual searches , completed finger printing cards, made identification cards. Prepared skinny files and placing and removing security devices. I communicated with outside law enforcement agencies involving inmate transfers and security issues and property. I have defused potential altercations regarding inmates. I've defused situations and gained cooperation by inmates. I have communicated to explain to inmates the consequences of their behavior and actions. I lectured incoming inmates regarding policy and procedures. I ensured that forms and paperwork is filled out completely by staff and inmates and have proper signatures. I key inmates in and out of sentry. I've assisted with issuing , monitoring of incoming and outgoing mail. I maintain a system of security when processing inmates with Security Threat group issues, separate, and witsec inmates. Through the screening process I informed correctional staff and supervisors of potential inmate issues.I screen calls inquiring about inmates status that not on the roster and forward to locator.

• Greeted customers and provided exceptional customer service.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Conducted inventories on a regular basis to track stock levels.
• Handled customer complaints in a professional manner.
• Tracked sales performance metrics to identify trends in the market place.
• Attended weekly team meetings to review performance goals and objectives.