Quintella Thomas-Watkins

Supervises lunchroom personnel and participates in preparation of food items in accordance with accepted practices.

Insurances that food is prepared following menu, recipes, and production recorded to ensure nutrition guidelines are being met as well as following Hazard Analysis & Critical Control Points (HACCP) guidelines for safe food handling are being followed.

Ensures that all aspects of the accountability process are being followed in accordance with NSLP, ISBE, and Nutrition Support

Services guidelines.

Ensures that all required paperwork is completed accurately.

Follows all cash handling policies and procedures with integrity and accuracy.

Forecasts accurately to ensure enough food is prepared and checks food for stock levels.

Conducts daily meetings and monthly food service training sessions with lunchroom staff.

Prepares work schedules and training.

Completes Inventory levels and menu based on food on hand.

Attends all scheduled meetings, workshops, and training.

Monitor and evaluate selected schools for accuracy and consistency with paperwork and state-mandated reimbursed meals.

Trainer of new hires

Manage inbound calls to shareholders/Retail Merchants

Verify confidential information pertaining to personal accounts

Issue/Cancel bank cards via regular/overnight mail

Explain transaction history/file claims for unauthorized transactions

Navigate through multiple computer programs to obtain information.

Manage a large volume of incoming calls from members, providers, and facilities

Verify eligibility and benefit information

Obtains and documents initial discharge plans and clinical information

Process triage and uniting information for documents received

Network education initially and concurrently

Case closure under direction of licensed staff.